Grace Orie

Experience

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  Pipelines and Product Marketing Company

  May 2013 - Aug 2014

  Tank farm operator I.T
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  MTN

  Apr 2017 - Jan 2019

  Customer Service Representative
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  SIMS Nigeria Ltd

  Jan 2020 - Aug 2022

  Retail Sales Executive

  • Achieved 80-100% target attainment, resulting in a significant increase in sales revenue from 2020-2021.• Elevated sales performance by 20% by utilizing techniques such as upselling, cross-selling, and sharing product knowledge.• Provided exceptional customer service throughout customers’ entire shopping and purchasing experience to differentiate, build lasting customer relationships and promote company brand.• Demonstrated expertise in product demonstrations and successfully showed customers how to make the most of product features based on their specific needs.• Demonstrated leadership skills by managing a team of 15-30 members, conducting product training, assigning daily tasks, monitoring progress, and preparing daily, weekly, and monthly reports for the duty manager and RSM’s attention.• Contributed to a 30% increase in client satisfaction by delivering exceptional sales and after-sales service. Show less

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  Nestlé

  Sept 2022 - Feb 2023

  Distributor Development Data Analyst

  • Analyzing data and generating actionable insightsin order to enhance distributors productivity.• Tracking and updating distributor’s contract andrecords.• Monitoring and analyzing key sales performanceindicators and trends to drive strategic and tactical business decisions.• Collating MoM & YTD distributor sales date,preparing reports and dashboards to visualize sales performance across regionsand branches.• Reviewing MoM sales performance to determinepatterns, growth and anomalies.• Setting monthly target for secondary sales force(SSF) based on sales trend.• Conducting surveys to gather information ondistributor’s infrastructure to improve sales.• Visiting distributors for sales daily operationalreview (DOR) and field accompaniment with the SSFs. Show less

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  Frigoglass

  Aug 2023 - Oct 2023

  Sales Analyst Intern
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  Cadbury Nigeria PLC.

  Nov 2023 - Apr 2024

  Sales Development Manager

  Develop and implement strategic sales plans to achieve revenue targets and maximize profitability.• Identify new business opportunities and markets for expansion, and develop strategies to capitalize on them.• Build and maintain strong relationships with key customers, distributors, and retailers, ensuring high levels of customer satisfaction and loyalty.• Lead and motivate a team of sales professionals, providing guidance, coaching, and support to drive performance and achieve sales targets.• Monitor market trends, competitor activity, and consumer behavior, and provide insights and recommendations to inform business decisions.• Collaborate with cross-functional teams, including Marketing, Supply Chain, and Finance, to develop integrated business plans and ensure alignment across the organization.• Prepare regular sales forecasts, reports, and analyses to track performance against targets and identify areas for improvement.• Stay up-to-date with industry developments, best practices, and emerging trends, and apply knowledge to drive continuous improvement and innovation. Show less

• 

  Johnvents Group

  Apr 2024 - now

  Key Account Manager

  • Established and nurtured relationships with 30 key clients, ensuring high levels of customer loyalty and satisfaction. • Managing the sales activities of distributors and wholesalers.• Negotiated key contracts, resulting in a 5% revenue increase and a 2% profit margin boost.• Achieved a 95% client retention rate through strong, long-term client relationship management.• Ensured product availability, accessibility and visibility in outlets in assigned sales territory, through the execution of the territory sales plans and merchandising guidelines.• Analyzed market trends to formulate business growth strategies and increase revenue. Show less