Karol Heliński

Experience

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  Fon Mix

  Jan 2017 - Mar 2020

  Customer Concierge

  • Sales of mobile phones and accessories.• Direct customer service and product selection advice.• Conducting inventory and managing stock levels.• Proficiency in handling IT systems and accuracy in data entry• Learning and utilizing MS Office, with a focus on Excel

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  Honeywell

  Aug 2020 - Mar 2023

  Senior Customer Support Specialist

  • Customer support for regions in Poland and Eastern Germany.• Effective problem-solving and communication with clients in German.• Conducting training for clients regarding the company's products and services.• Managing customer orders and monitoring order fulfillment status.

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  Cognizant

  Sept 2023 - now

  Senior Process Executive with German

  • Validation of invoices from global partners, primarily in the DACH region.• Creation and validation of Purchase Orders (PO) and Proof of Execution (POE) for various activities.• Proficiency in ERP systems, including Cosmic, and basic knowledge of SAP.• Conducting calls and managing communication with key partners in English and German, ensuring SLA and KPI compliance.• Providing support for client incentive programs via email.• Registering and onboarding partners into the client's ecosystem based on established criteria.• Experience in managing end-to-end payment processes.• Resolving complex queries from partners and field departments, including Microsoft. Show less