Scott McLelland

Experience

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  Cuscowilla on Lake Oconee

  Aug 2003 - Jul 2005

  Assistant Club House Manager

  Reservation Manager: *Schedule and run payroll for office and housekeeping staff. *Sell and input Lodge & Villa reservations from start to finish, *Interact with every guest during entire stay. *Work closely with banquet/catering department to create successful guest events. Assistant Clubhouse Manager *Schedule and Manage staff, of 15-25 *Beverage ordering *Oversee server/kitchen quality and food presentation *Help staff set up and execute banquettes and other special events. Show less

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  Pappadeaux Seafood Kitchen

  Jan 2005 - Oct 2010

  Kitchen Manager

  Kitchen Manager: Duties: ensuring we had enough prepped product for each shift, checking temperatures and tasting sauces to guarantee excellent product. I supervised the shift assessing staff performance and guest satisfaction. At any given time I had 15 front of the house and 8 to 12 back of the house employees. At the end of every shift I delegated staff responsibilities to ensure station cleanliness and overall restaurant aesthetics. I recounted product and calculate usages, tally daily labor hours, and figure labor percentages using daily sales. Bar Manager: (held in addition to being a floor/kitchen manager) Floor Manager: duties: ensure the restaurant was in perfect condition, staffed, stocked and ready to run at all times, planning pre-shift line up and going over foci and features, handling any and all guest relations issues. Show less

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  LongHorn Steakhouse

  Oct 2010 - Oct 2014

  Service Manager

  Service Manager, Bar Manager, Kitchen Manager, Staffing and Training Manager I was able to successfully hit or beat company goals for food cost/AvT, cleanliness/Total Quality Assurance. I became proficient in forecasting and scheduling staff and ordering product. I was familiar with our company's P&L and able to spot areas of concern, then help make action plans to help find solutions. I was an excellent ambassador for the company by acting “guest first” and giving “genuine hospitality”. December 2013, I was part of a Longhorn New Restaurant Opening Team where I helped open a new 4 Million-Dollar building. Helping set up the restaurant from an empty building into fully trained staff, fully supplied and ready to operate. Show less

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  Moxie Burger

  Oct 2014 - Mar 2017

  Manager

  *Implemented many of the restaurant’s current policies and procedures including: a daily Manager Checklist, Hiring Packet, Monthly Employee Reviews, Ordering Guides, and Inventory Sheets. *Decision maker for all: interviewing, hiring, orientations, coaching/teaching, performance reviews, and if necessary terminating. *Daily management of a staff of 20-30, including 3 Assistant Managers. *Perform a regular internal audit for confirmation that all employees are compliant with Local, State and Federal Food Safety Laws and Mandated Pouring Permits. *Partner with the Owner to achieve revenue objectives: staying within the budgeted and projected food/bar cost goal, growing the business via marketing to the community, and creating good rapport with our Customers to encourage repeat and future business. *Manage the location’s Yelp, Google, and Facebook pages and promptly respond to online reviews. *Creating good relationships with all vendors and ensure that our orders come in correct: food quality is high, received at correct temperature, that product received was the product ordered, and confirmation of proper invoicing/billing.*The number one goal is that the customers’ needs were promptly met and that each and every guest had a wonderful experience every time they dined with us. Show less

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  Sysco

  May 2017 - May 2019

  Marketing Associate
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  Farm'd

  May 2019 - Mar 2020

  Community Lead
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  Think On Homes Servicecs

  Feb 2021 - now

  Handyman
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  Southern Elite Contracting

  Dec 2022 - now

  Project Manager