Jason Diaz

Experience

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  Best Buy

  Jul 2004 - Jul 2010

  Home life Sales Manager

  • Supported General Manager on achieving stores revenue, margin, accessories, service plans and service goals by ensuring employees were proficient and urgent in assisting customers and providing world class experience• Managed a team of 30+ employees to achieve company expected results and continue success of employee• Engaged with employees using role plays and in the moment coaching to develop selling techniques• Monitored and developed action plans to increase team morale and job satisfaction through employee insight surveys• Maintained communication on knowledge of Best Buy products and services to meet and exceed performance expectations Show less

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  CarMax

  Jul 2010 - May 2012

  Production Manager

  * Completes Cosmetic Inspections on vehicles entering the reconditioning process. * Ensures that the cosmetic repairs specified result in finished vehicles that meet CarMax cosmetic quality standards. * Maintains a sufficient supply of vehicles with completed cosmetic inspections to support the input needs of the daily production process. * Achieves daily and weekly production targets in each cosmetic work zone (Paint, Detail and Cosmetic Reconditioning). * Monitors FQC failures for cosmetic issues, corrects these issues and determines root causes to eliminate repetitive causes of FQC failures. * Maintains Detailer, Reconditioning Technicians and Painter's efficiency levels within CarMax documented guidelines. * Maintains Detailer, Reconditioning Technicians and Painters quality performance levels by regularly checking individual output vs. specified repairs and providing regular feedback on individual work quality. * Ensures that each cosmetic work zone maintains an adequate level of qualified, properly trained staffing * Maintains a schedule for all direct reports that provide adequate coverage to support daily and weekly production requirements. * Reacts to short term capacity changes by adjusting schedules and staffing and the use of sublet vendors as needed. * Ensures that there is sufficient qualified backup capability available to complete cosmetic inspections when additional volume requires this or during periods when the cosmetic supervisor is not on duty. * Manages on-lot sublet vendors. Show less

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  RadioShack

  May 2012 - Apr 2016

  District Training Manager

  • Develop and create recruiting strategies to meet anticipated staffing needs• Designed and implemented customer satisfaction metrics• Opened new store location and assisted in recruiting and training new staff• Trains and works with new managers on store procedures and policies• Analyzes marketing information and translates it into strategic plans• Generates and analyzes daily, monthly and annual sales reports

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  CVS Health

  Apr 2016 - now

  • District store support manager

    Dec 2021 - now

  • General Manager

    Feb 2018 - now

  • GMIT (General Manager in Training)

    Apr 2016 - Feb 2018