Alex Cheung, CAFCA

Experience

• 

  Wells Fargo

  Aug 2004 - Jul 2007

  • Outperformed sales target on a consistent basis• Initiated and hosted community outreach programs to provide financial advice to local community• Reviewed and updated clients’ profile • Provided effective solutions on banking-related issues to clients • Achieved and exceeded sales goals consistently• Initiated off-site visits to outreach for new sales opportunities • Coached tellers on cross-selling skills, product knowledges and KYC process• Identified fraudulent activity to safeguard the benefit of the Bank• Familiar with bank’s policies and procedures to prevent financial crime activities

  • Personal Banker

    Jan 2006 - Jul 2007

  • Teller/Customer Service and Sales Representative

    Aug 2004 - Dec 2005
• 

  Wells Fargo

  Aug 2007 - Aug 2009

  Assistant Manager

  • Contributed to the overall success of the branch by quality leadership, customer service, risk management and sales• Established a successful and competitive sales, service and referral team• Responsible for ensuring compliance with audit and operational regulations and guidelines• Performed the duties of Manager in his/her absence and gained full recognition• Conducted daily huddles with the team to update bank policy, compliance, and sales expectation

• 

  Bank of America

  Aug 2009 - Jan 2014

  Manager

  • Achieved over 300% to goal on Merchant Service referrals • Achieved over 200% to goal on both Investment and Mortgage referrals • Organized Business Events with Expos and Chamber of Commerce to acquire new businesses• Arranged Business Events to introduce Products and Services • Resolved customers’ complaint when escalated to management level• Hosted various trainings in sales, customer service and FCR knowledge • Engaged with business partners to capitalize sales opportunities Show less

• 

  U.S. Mart Ltd.

  Jan 2014 - Jan 2016

  Acting CEO

  • Analyzed and re-engineered the company structure to increase profitability by 150% within 1 year• Organized business expos, such as the 16th Macao International Trade & Investment Fair• Restructured an underperforming branch, achieving cost savings of $1 million in the first year

• 

  GP Strategies Corporation

  Apr 2016 - now

  Compliance Trainer

  • Vendor of GP Strategies (Hong Kong) Limited, a multinational consulting and training services provider, with focus on providing training to HSBC and Bank of China in Asia Pacific• Deliver training on the following subjects: - Financial crime risk: KYC and CDD, AML/CFT and Sanctions compliance - Fintech risk management programs: Risk-based CDD, IDV, risk and red flags, transaction monitoring, fraud, tax evasion, AML/CFT, AB&C and Sanctions compliance - Internal operation system trainings, e.g. Online Banking, Live Chat, Token Verification, FPS - Soft skills: problem handling, presentation, customer relationship, sales and customer service - Banking fundamentals: rules and regulations, bank operations, bank products, AB&C/AML• Design course structure and content with HSBC/BOC Project Team and subject experts• Host various Virtual Instructor-Led Training and Webinar programs Show less