Achal S.

Experience

• 

  Spark New Zealand

  Mar 2013 - Aug 2014

  Technical Sales Consultant

  • Generated sales through outbound calling and lead follow-up over the phone using a variety of techniques; selling internet, voice, and TV services to residential & SMB to new and existing customers.• Collaborated with the management team to improve marketing strategy and expand the company’s marketing presence in the territory.

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  IiNet

  Aug 2014 - Oct 2016

  Service Delivery Analyst

  • Liaised with clients, internal teams, and external partners with goal-getting customers what they need for new services or solutions to existing issues.• Managed end-to-end delivery of services/ network solutions to ensure the project objectives, accurate billing, and other success criteria are achieved.

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  Visionstream

  Oct 2016 - Sept 2017

  Project Analyst

  • Assisted with planning, organizing, and managing multiple projects, including monitoring product launches, and executing operation optimization initiatives.• Monitored project progress and collaborated closely with engineering, product, marketing, and customer success teams to define technical requirements and customer needs; lead colleagues toward task completion.

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  Vocus

  Sept 2017 - Sept 2021

  • Drive client spend/portfolio growth and increased satisfaction through cultivating developing and managing strategic client relationships by adhering to a strong governance model.• Develop onboarding and deployment plans for key account customers, customized to their requirements.• Mitigate client escalations and worked cross-departmentally to find resolutions to unique issues.• Oversee and orchestrate proof-of-concept technology tests to choose optimal and feasible solutions that augment process efficiency, multiply workforce productivity, boost sales, and enrich the client experience.• Work with the senior leadership team and other internal teams on the development, implementation, and maintenance of customer-first culture; maintain the business for over 20 existing key accounts across Australia with TCV of $ 1.5 million. Show less • Delivered a portfolio of network solution projects in providing bespoke solutions to end clients in the APAC & America region.• Designed and implemented updated workflows in Atlassian JIRA and Confluence, increasing efficiency by 35% and transparency across teams.• Tracked and reported project status to the company’s stakeholders and delivered the service management activities using ITIL best practices.• Actively Managing project interdependencies, highlighting resource constraints, eliminating roadblocks, leading cross-functional teams toward task completion, and recommending solutions. Show less

  • Customer Success Manager

    Nov 2019 - Sept 2021

  • Service Delivery Project Manager

    Sept 2017 - Nov 2019
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  SCIENTIFIC GAMES

  Sept 2021 - now

  • Strategic planning and technical criteria development to ensure systems are scalable to the best standards.• Developing a strong effective, efficient, ethical, and professional team with a clear focus on the delivery of planned outcomes and the enhancement of the capabilities and capacities of the individual team members.• Proactively managing change in scope, identifying potential issues, devising contingency plans, and recommending alternate solutions with the least impact on the customer.• Developing project plans, WBS, project estimation, resource plans, schedules, and budgeting of the programs. Show less

  • Project Manager - Content Partner

    Feb 2023 - now

  • Project Manager, Professional Services

    Sept 2021 - Jan 2023