Emma Flores

Experience

• 

  Anthem

  Feb 2005 - Mar 2012

  Manager Performance Audits

  • Manage Quality Auditors across the enterprise• Manage the quality programs for internal and external reporting purposes• Analyze quality trends across the enterprise to aid in the adoption of best practices• Participated in the enterprise wide initiative to align enrollment and billing practices and process improvement• Primary contact for state regulators in regards to consumer complaints• Responsible for reporting trends of regulatory consumer complaints• Successfully implemented a vendor audits program Show less

• 

  Anthem, Inc.

  Mar 2012 - Jun 2022

  Business Information Consultant

  Utilize BI to provide data analytics on quality measures. Oversight of enterprise wide quality programs, including the maintenance and development of reports. Mentor and coach other team members. Present data analysis results at every level within the company.

• 

  Elevance Health

  Jun 2022 - now

  Project manager for cost of care saving.

  • Project Manager

    Jul 2023 - now

  • Business Information Consultant

    Jun 2022 - Jul 2023