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Mariana Villamonte

Mariana Villamonte

Customer Service Representative

Followers of Mariana Villamonte1000 followers
location of Mariana VillamonteBuenos Aires, Buenos Aires Province, Argentina

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  • Timeline

  • About me

    Community Manager / Operational Control Analyst

  • Education

    • Universidad de Buenos Aires

      2019 - 2021
      Professor in Middle and Higher Education in Communication Sciences Communication Sciences

    • Coderhouse

      2023 - 2023
      Community Manager & Publicity Marketing

      In this course I learned how to create a Digital Marketing plan, and also how to use the main digital business management tools, to take the first steps in generating organic and relevant content. In this way I managed to develop content and moderation strategies on the main social networks: Facebook, Instagram, TikTok, Twitter and Linkedin. Additionally, I learned about WhatsApp Business and how to manage an optimal company communication channel. Likewise, I learned how to create ads from… Show more In this course I learned how to create a Digital Marketing plan, and also how to use the main digital business management tools, to take the first steps in generating organic and relevant content. In this way I managed to develop content and moderation strategies on the main social networks: Facebook, Instagram, TikTok, Twitter and Linkedin. Additionally, I learned about WhatsApp Business and how to manage an optimal company communication channel. Likewise, I learned how to create ads from scratch (Ads) on Instagram and Facebook, using Facebook Business Manager and Google AdWords (Search Network, Display and Video Ads), to put them into practice in web campaigns. Finally, I entered the world of web analytics by identifying the main metrics and knowing how to create reports to optimize results. Show less

    • AdveiSchool

      2022 - 2022
      Google Analitycs 4(GA4) Course

    • Coderhouse

      2023 - 2024
      Publicidad en Redes avanzado Marketing

      En este curso conocí las principales herramientas y elementos para construir una campaña. Comprendí cómo hoy en día se pueden cristalizar a la perfección los objetivos comerciales y publicitarios de un proyecto, organización y/o negocio, a través de las principales plataformas de Marketing Digital.Además, logré crear campañas publicitarias de anuncios pagos en Facebook, Instagram, Google y sus partners de búsqueda. Trabajé con estrategia y táctica, en función de objetivos construidos y… Show more En este curso conocí las principales herramientas y elementos para construir una campaña. Comprendí cómo hoy en día se pueden cristalizar a la perfección los objetivos comerciales y publicitarios de un proyecto, organización y/o negocio, a través de las principales plataformas de Marketing Digital.Además, logré crear campañas publicitarias de anuncios pagos en Facebook, Instagram, Google y sus partners de búsqueda. Trabajé con estrategia y táctica, en función de objetivos construidos y analizados en base a métodos actuales y dinámicos.También adquirí las habilidades para utilizar herramientas y conceptos ad-hoc, que optimizan el uso de las plataformas con el fin de generar mejores resultados. Asimismo, aprendí cómo configurar y utilizar las principales plataformas de análisis de datos de anuncios pagos, para tomar las mejores decisiones en base a métricas y estadísticas. Show less

    • Universidad de Buenos Aires

      2006 - 2020
      Communication Sciences Social Comunication

      Bachelor of Communication Sciences

  • Experience

    • Cablevisión - Fibertel

      Dec 1994 - Oct 1998
      Customer Service Representative

      Telephone and personal attention to clients.

    • Visa

      Feb 2001 - Feb 2016

      Responsible for the implementation and controls of the tasks related to electronic summary.Manuals, procedures, revision of standards and circulars control and preparation.Documentation and internal procedures update of the area.Complete support to banks. Financial situation, adjustments and follow-up analysis of cases of questioned charges until they are resolved. Call Center

      • Senior Business Operations Specialist

        Nov 2007 - Feb 2016

      • Credit and Debit Card Fraud Prevention Analyst

        Oct 2006 - Nov 2007

      • Customer Service Representative

        Feb 2001 - Oct 2006

    • Prisma Medios de Pago

      Oct 2014 - Feb 2016
      Senior Business Operations Specialist

      Responsible for the implementation and controls of the tasks related to electronic summary.Manuals, procedures, revision of standards and circulars control and preparation.Documentation and internal procedures update of the area.Complete support to banks.

    • Baker McKenzie

      Aug 2017 - Feb 2023
      Accounting Department Specialist

      Invoicing and sending more than 2,000 bills per month to the clients.Client billing information, instructions, and requirements to process,maintain and update.Process all cash receipts in accordance with the Firm's standard billing policies, guidelines, and processes.

    • UNTREF - Tres de Febrero University

      Aug 2020 - Feb 2024
      University Teacher

      Teaching and tutoring of students' practical work Design of evaluation tools and search for material Implementation of the virtual classroom/campus to systematize the distribution of support materials and organize communication channels with students.

    • Idílica Digital

      Mar 2022 - now

      -Planning, execution and optimization of advertising campaigns on social networks and Google. -Maximize return on investment (ROI) and achieve business objectives through paid advertising strategies on platforms such as Google Ads, Facebook Ads, LinkedIn Ads and other relevant channels. -Campaign management: configuration, monitoring and optimization of advertising campaigns on various platforms, ensuring compliance with established KPIs. -Continuous optimization: Perform data analysis and A/B testing to identify opportunities for improvement, adjust segmentation, messaging and offers, and maximize campaign performance. Show less

      • Community Manager

        Mar 2023 - now

      • Paid Media Specialist

        Jan 2024 - now

      • Marketing Analyst

        Mar 2022 - now

    • Global Processing

      Feb 2023 - now
      Operational Control Analyst

      Generation of daily reporting of results of established metrics.identifying the root cause of the deviations.Generation of KPIs that allow us to analyze that the operation is generated within quality standards.Control of the correct application of taxes in transactions.

  • Licenses & Certifications

    • Certificación de Publicidad en Display de Google Ads

      Skillshop
      Jan 2024
      View certificate certificate

    • Certificación en Búsqueda de Google Ads

      Skillshop
      Jan 2024
      View certificate certificate

    • Catcup Edición de videos y reels

      NoreStudios
      Feb 2024

    • Aprende Google Tag Manager

      LinkedIn
      Jul 2022
      View certificate certificate

    • Curso de Publicidad en Redes Avanzado

      Coderhouse
      Jan 2024
      View certificate certificate

    • Curso de Community Manager

      Coderhouse
      Sept 2023
      View certificate certificate

    • Licenciada en Comunicación UBA

      Universidad de Buenos Aires

    • Profesora de nivel Medio y Superior en Ciencias de la Comunicación UBA

      Universidad de Buenos Aires
      Jul 2021

  • Volunteer Experience

    • Voluntaria

      Issued by Proyecto Plato Lleno on Feb 2016
      Proyecto Plato LlenoAssociated with Mariana Villamonte