Talk to sales Try for Free
Jennifer Channell

Jennifer Channell

Technical Support Engineer V

Followers of Jennifer Channell128 followers
location of Jennifer ChannellShelbyville, Kentucky, United States

Connect with Jennifer Channell to Send Message

Connect

Connect with Jennifer Channell to Send Message

Connect

  • Timeline

  • About me

    Senior Technical Support Engineer- Oracle Infrastructure - NCS Pearson / PowerSchool Group LLC

  • Education

    • Strayer University-Kentucky

      2012 - 2016
      Bachelor’s Degree Database Management

      Activities and Societies: *The National Society of Collegiate Scholars, inducted in 2013 *Lota Eta Chapter of Alpha Sigma Lambda National Honor Society of Strayer University, inducted on June 17th 2014. Studies include preparation for my Oracle Certification: DBA

    • MTI College

      2000 - 2001
      Diploma Microcomputer Operations First year college

      Activities and Societies: A+ Certified Professional

    • MTI College

      2001 - 2002
      Associate of Science (AS) Network and System - Cisco Network Associate 2 Year Degree

      Activities and Societies: Graduated on the Presidential Honor Roll with 4.0 CCNA- ID: CSCO104501143 4/24/2005

  • Experience

    • PowerSchool Group LLC

      Apr 2007 - now
      Technical Support Engineer V

      Oracle Infrastructure Support• Infrastructure Technical Support Engineer for Oracle and PowerSchool (SIS)• Assist with Managing VM Test Server Farm• Specialize currently in Oracle Database Infrastructure and PowerSchool (SIS) as a Generalist• Specialize in troubleshooting network issues with Oracle and PowerSchool(SIS) functionality• Created Jira tickets as needed for bugs in the application for Development to fix• Liaison between Support and Development in troubleshooting Oracle Database and PowerSchool functionality, bugs, workarounds, restores and recovery.• Verified hardware and software System Requirements • Resolved network and performance issues on Windows Server 2008 Enterprise R2• Installed PowerSchool and Oracle upgrades as needed for clients on a regular basis• Executed Data pumps, Flashbacks and PITR as needed through SQL and RMAN • Assisted in training new employees for the peak season each year, mentor incoming engineers, assist in creating documentation for customer support site.• Coached temporary hires with technical troubleshooting education while on calls. Show less

  • Licenses & Certifications

    • A+ Certified Professional

      CompTIA
      Mar 2001

    • CCNA

      Cisco
      Apr 2005