Bhawna Mehta

Experience

• 

  CSI-India Ltd

  Aug 2005 - Feb 2007

  Public Relation Officer

  As the PRO in the organization, my main role was to provide technical support to my customers. Additionally, I was also involved here with generating revenue for different category of industries, planning, selling and servicing clients for space marketing, proactively anticipating and acting on customer needs, planning and executing campaigns and seminars, and establishing, maintaining and continuously improving client relations.

• 

  Exl Services.com (I) Pvt. Ltd., Noida

  Feb 2007 - Aug 2010

  Sr. Advisor

  During this amazing stint, I learned a lot, grew a lot in understanding business dynamics, and was in turn rewarded with many recognitions, like being the Star Performer (August 2009), being the best Advisor in Quality (2008), being part of the best Team IBCC (2008) and Quarter Buster Team (Q4 of 2007 and Q4 of 2008), and also having received certificate of merit in accuracy for continuous three quarters (2008).

• 

  HT Media Ltd

  Dec 2010 - Aug 2020

  I joined this organization as the Assistant Manager and with my hard work and dedication, soon moved up to being the Deputy Manager for Career Services line of business and now I’m the Operations Head for Careerplus platform here.My core responsibility here includes handling alliances, vendors, business partners, and client servicing of entire Careerplus portal. To elaborate,I have been handling domestic and international resumes, LinkedIn (social media) writing, portfolio and profile highlighter services; raising invoices and managing escalations if any.From the time I joined in, till now, I was instrumental in increasing the revenue generation of the business vertical by enhancing the growth of the business online, also increasing the monthly productive capacity of processing.Moreover,I ensured increased capacity utilization of writers through regular follow up for both in-house associates and outsourced vendors.During my stint here, I introduced internal contests and a customer friendly dashboard, and re-defined Turnaround Time (TAT) for customer query resolution and closure. I also introduced tighter controls on errors along with a robust rewards and recognition system for our writers.I was also the key player in developing and setting-up full-fledged Customer Care Department.I also assisted the leadership here in mapping proper networking system in co-ordination with other departments, such as IT, Product and Sales in order to avoid unwanted delays in the overall operations.Some client deliveries and business development initiatives included organizing the Navy and Air force job fairs, handling Adecco (B2B – Bulk Deals) for on-time deliveries, introducing online courses on Shine platform in coordination with 17 vendors and managing entire vendor and writers’team with zero escalation. For this, I was duly recognized as ‘Star Performer of the Year 2011’, and was acknowledged and appreciated by the COO for increased business accounts and production efficiencies. Show less

  • Programe Manager-COE

    Aug 2018 - Aug 2020

  • Operations Manager

    Dec 2010 - Aug 2020
• 

  Pixlact Productions

  Aug 2020 - now

  Business Head