Sayed Navab A.

Experience

• 

  Oracle

  Jul 2011 - Jun 2016

  Order Management Specialist & Reporting Specialist(O2C)

  > Hardware & Software Order booking Module > Various reports submissions (EOD Report, Input Quality, Output Quality report, Productivity Report, Blood Build Report, OM-AR Report, Contingency Report, Board update, Global Holds report compilation & analysis> Worked on quotes, order, order status and queries.> Cross Trained for Supporting other LOB’s on huge deals during Q-Close > Worked on process documentation and helped the team to meet the Metric goals (TAT & Accuracy)> Handling customer escalation.> Checking Ordering Documents for orders and contacted customer for the missing information> Was part of “Process Improvement project” for ANZ region> Was Part of “ Auto Booking Project” for Online Submission deals> Maintained the update tracker for the new exceptions and update the process documents accordingly.> Coordinated with credit collector, supplier and sales in clearing the orders.>Coordinated with planner and shipping team to expedite the shipment.> Handling Telephone Queries of the suppliers and Customer.> Handling mails of the suppliers and partners on behalf of our team. > Have properly initiated & completed knowledge transfer of process to new joiners > Took Infoshare sessions for the team> Worked as Quality SPOC > OPS testing’s, Update Sessions, Update implementation & assessments. Show less

• 

  Merck Life Science

  Aug 2016 - now

  Areas of Expertise |10+ Years of experience in Customer Excellence (Order Management)LKU (Local Key User) for SAP Next ERP ProjectSME for Order Entry, Quote & ETA Request Automation Projects.Trained & Certified Lean & Six Sigma Green Belt. Completed 2 projects with 1 lakh USD soft savings. Trained & Certified ISO Internal Auditor. (QMS 9001:2015 & SMS 20000-1:2018).Trained on IQ Bot by Automation Anywhere.Along with LSS Six Sigma, Trained on 5D Methodology, Kaizen. Driven projects on process improvements.Activities handled: Order Management (Quote to Cash), Returns, InterCo, Customer Master, Reporting etc. Quality Check: Spoc for Internal Audit Handled Multiple Projects like “CMMG Ship & 15 Block Projects” Show less

  • Team Supervisor

    Aug 2016 - now

  • Senior Specialist - Customer Excellence

    Aug 2016 - Feb 2023