Eva Jenkins

Experience

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  Prestige Network

  Oct 2008 - Dec 2011

  Language Interpreter

  English/Czech/Slovak interpretation as a freelancer. I had to perform in a very professional manner, with honesty, accuracy, reliability and confidentiality. I was working mainly for public services such as NHS or Job Centre Plus.

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  Spike Island

  Jan 2009 - Jan 2012

  Event/Cafe Manager

  The Spike Cafe is a vibrant hub and a first place that visitors see when they enter the building, so maintaining the highest standards of customer service and offer the best food and beverages is an absolute must. I run a busy cafe in mind with the ethos of Arts Charity, and events held in the cafe and art's gallery.I was responsible for monthly rotas, leading a team of 4-6 on a daily basis, and up to 15 including volunteers during events. I coordinated and trained new hires. I carried out appraisals and worked on a personal development of cafe supervisors. Other responsibilities were:- book-keeping- invoicing- preparing data for a pay-roll- planning monthly budget- selecting suppliers- creating promotional ideas for the business etc. Show less

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  Paintworks Arts Space

  Jun 2009 - Oct 2012

  Marketing Event Coordinator

  Helping to maintain a smooth running of events, particularly weddings. Health and safety policy, licence, dealing with guests, independent caterers and potential clients.

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  Rose Events

  Nov 2012 - May 2013

  Event Manager

  I organised The Chocolate Festival in 4 locations - London, Brighton, Bristol and Oxford.I liaised with the councils, suppliers, vendors, run the events on the day of set up and during the weekend when it took place. I broaden my experience in a project management, could use my multi-tasking skills and proved that I am good with people.

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  Maternia s.r.o.

  May 2014 - Jul 2015

  - lead a team of 11 country managers- set up company's objectives for customer care- created a directory with all questions and answers for all countries- day to day support of international team- set up monthly reports- cooperated on employees' development- line manager to all country managers- project management of key projects in the company- communication with copywriters and delegating translations- blog development- regular training for customer care team Show less - start up of new website (market analysis, web translation, check of key words, GA, cooperation with copywriters and PR managers)- set up of all suppliers - bank, payment gateway provider, PayPal, couriers, telephone provider, feedback company etc.- set up of external warehouse in the UK and management of its day to day operation- set up all customer care rules, free returns, follow up processes, email templates etc. and constantly keeping the highest level of custome care - day to day maintenance of customer care team of a busy online retailer- e-commerce activities - registration on comparison websites, promo codes websites, life style magazines, blogs, YouTube, creating and carrying out Facebook and newsletter competition via Woobox, maintaining social media - Facebook, Twitter, Pinterest- looking for new marketing opportunities- monitoring and analysing the market- project management of key projects in the company Show less

  • Head of Customer Care, VaseCocky.cz

    Jul 2014 - Jul 2015

  • UK Country Manager, Lentiamo.co.uk

    Dec 2012 - Jul 2015

  • Finance Director

    May 2014 - Jun 2014
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  Tarsago Media Group

  Oct 2015 - May 2017

  ECommerce Manager

  Tarsago Media Group is an international company active in 6 countries in distance selling, B2B and B2C business. I run eCommerce business Milvai - an online shop based on flash sales which is currently in 4 countries - the Czech republic, Poland, Slovakia and Hungary.My responsibilities include:- strategy, development and smooth running of Milvai project- launch of websites in Slovakia and Hungary- managing online marketing - PPC, display, social media, RTB, emailing, marketing offers etc.- selection and cooperation with digital agency- creating and leading a team of 10 including colleagues from abroad, hiring and training new members- administration of Magento shop system- communication with Magento developers, working with them on new website and further development and optimisation of sites- connecting Magento with ERP and other external systems- set up of customer care channels, training and follow up- movement of warehouse from Poland to the Czech republic, cooperating with fulfilment, and connecting with new systems- offer of products on Milvai - cooperating with buyers and suppliers, attending fairs and negotiating the best offers Show less

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  Economia

  Feb 2018 - Mar 2023

  • E-commerce Manager

    Jun 2017 - Mar 2023

  • Head Of Marketing

    Feb 2018 - Apr 2018
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  Freelance

  Oct 2022 - now

  Project Manager E-commerce