Fareeda Badreddeen

Experience

• 

  ISpark Egypt

  Dec 2016 - Aug 2017

  Rotational program where I had a job rotation experience within all the following:➢ Sales• Engage with audience and reply to messages.• Conduct needed calls.• Carry out parallel interactive campaigns.• Resolve customer complaints via phone, email, mail, or social media.• Use telephones to reach out to customers and verify account information.• Answer customer calls/ inquiries and provide detailed information of the program. • Assuring serving customers and dealing with their complaints in the most professional attitude to achieve superior quality service standards.➢ Operations Specialist and Facilitation, Enlight Campaign.• Responsible for Sessions Preparation and Setup.• Accountable for logistics and materials check.• Monitoring of effective delivery of sessions. • Facilitating sessions to high school students.➢ Customer Care, Majors Exploration.• Verifying customers’ information. • Resolve customer complaints via phone, email, mail, or social media.• Sale of tickets on location.• Coordination for Transportation.• Assessment of instructor’s content delivery.• Registering customers’ information in database. ➢ Marketing Communication Intern• Involved in brainstorming of ideas, planning and implementation process. Show less

  • Digital Account Director

    Jan 2017 - Aug 2017

  • Sales And Marketing Intern

    Dec 2016 - Dec 2016
• 

  MO4 Network

  Jun 2019 - Jul 2019

  Public Relations Intern

  • Client handling and performing the necessary calls, emails • Creation of reports on PR events and follow up • Database creation • Event Management and damage control • Pitching and idea generation

• 

  HC Securities & Investment

  Aug 2020 - Aug 2020

  Finance and Accounting Intern

  I have completed an internship in the finance and accounting sector at HC Brokerage and HC Securities and Investment. It was a rotational internship in the following departments: Operation & Margin, Accounting, Online, Sales (Institution & Individual), Asset Management, Bookkeeping, and Technical Analysis.

• 

  Oracle

  Mar 2022 - Mar 2023

  Business Development Consultant

  • Covering MEA region, with extensive knowledge of Gulf, North Africa, Sub-saharanAfrica. •Responsible for creating new business opportunities through lead generation.• Responsible for building strong relationships with customers by helping them achieve theirbusiness objectives.• Analyzing the customer's needs and business problems in order to find the potentialOracle cloud solution that could be used.• Actively engaging with potential customers and leads.• Only New Hire to achieve their target in FY22 Q4• Achieved Target by 100% in FY23 Q1 with 5 progressed deals. • Nominated for Best Achievement with Passion in FY23Q2 for consistentlyachieving 100% of my target within 10 months of joining Oracle Show less

• 

  Cisco

  Mar 2023 - now

  Engaged in a 1-year developmental program with exposure to Cisco organization, culture, and solutions.Completed intensive training modules focused on soft skills, effective presentations, and communication, where:• Gained firsthand insights into 3 diverse roles with job shadowing; High Touch Operations Manager, Project Manager and Success Program Manager.• Earned industry-recognized certifications to bolster expertise in both technical and non-technical domains, such as: ITIL and CCNA.• Actively contributing to my role as a High Touch Operations Manager by applying acquired knowledge and skills through:• Supporting 5+ customers through incident & escalation management, service monitoring and reporting on hot or escalated issues.• Coordinating customers' technical and post sales issues and Cisco internal resources to achieve customer satisfaction through effective resolution.• Worked on Quarterly Business Reviews (QBRs) to present operational data analysis and trending and provide strategic recommendations to meet customer operational outcomes.• Supported COP28 special event in UAE under Cisco CAP Event Assurance acting as a critical contact for operational issues, as well as AFC 2024 special event in Qatar under Cisco CAP Event Assurance.• EMEA Pooled HTOM HUB (EPHH) member to support customers all over EMEA region through pooled support. Show less

  • Project Manager

    Jan 2024 - now

  • High Touch Operations Manager Intern

    Mar 2023 - Mar 2024