Melissa R. Faucett

Experience

• 

  Missouri Southern State University

  May 1998 - Dec 1999

  Child Development Center -Assisted in the supervision and instruction of children ages 2-4 Assisted students of MSSU with acquisition of required course materials -Assisted with shipping, receiving, and inventory of merchandise

  • Teacher Assistant

    Mar 1999 - Dec 1999

  • College Bookstore Assistant

    May 1998 - Dec 1999
• 

  Pearson Clinical Assessments

  Mar 2000 - Jun 2004

  Customer Support Specialist

  Customer Service for the U.S. Department of Education concerning the FAFSA form and Federal Student Aid in general as well as providing customer-specific student loan data. I was also a member of the Imaging team responsible for reviewing and revising disputed scanned data from the forms. Training my peers and monitoring other calls for quality purposes was also part of my responsibilities.

• 

  Mid-Missouri Bank

  Sept 2004 - Aug 2010

  Providing user support for several banking applications, including Jack Henry's Core Director, Jack Henry's NetTeller software, Wolters Kluwer's Arta Deposit and Arta Lending, Q2 Sotware's internet banking product, and many others. Branch Bank Secrecy Act Officer, New Accounts, Internet Banking support, and general customer service

  • Customer Support Specialist

    May 2006 - Aug 2010

  • Personal Banker

    Sept 2004 - May 2006
• 

  Mt. Vernon Intermediate School

  Aug 2010 - Nov 2010

  Student Teacher

  5th grade Reading -Planned developmentally appropriate instruction based on state of Missouri Grade Level Expectations -Took an active role in Orientation and Parent-Teacher Conferences -Made use of Microsoft Office applications as well as Smartboard Notebook application to incorporate technology into classroom instruction -Collaborated with other staff to integrate and support learning across the curriculum

• 

  Monett R-I School District

  May 2011 - Oct 2011

  First Grade Teacher

  First grade classroom teacher.

• 

  State of Missouri

  Mar 2012 - now

  • Program Coordintor

    Nov 2022 - now

  • Benefits Program Coordinator

    Nov 2022 - now

  • Claims Specialist III

    Oct 2019 - Apr 2023

  • Claims Specialist II

    Mar 2012 - Apr 2023