Eric Fitzgerald

Experience

• 

  J. Michael Bloom & Associates

  Jul 1981 - May 1988

  Talent Agent

  Represented actors for theatre, television and film projects.

• 

  ABC News

  Aug 1988 - Jul 1994

  Effectively tracked budget for foreign and domestic news coverage, providing analysis to corporate and divisional management used in network programming decisions. Responsible for the general bookkeeping and accounting, including accruals, month-end closing procedures, accounts payable and forecasting.

  • Senior Production Controller

    Aug 1992 - Jul 1994

  • Budget Controller

    Aug 1988 - Jul 1992
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  The Walt Disney Company - ABC Television Network

  Aug 1994 - Sept 2000

  Mangaer of Financial Analysis

  Managed and administered budget for network television advertising compaigns.

• 

  FranNet

  Oct 2000 - Sept 2001

  Owner

  Successfully introduced clients to specific franchise businesses that matched their personal and professional goals.

• 

  Neo-Financial Services

  Oct 2001 - Apr 2002

  Customer Service Representative

  Led the marketing department and sold comprehensive debt consolidation program both in person and through telemarketing.

• 

  Clark County School District

  May 2002 - Apr 2004

  Substitute Teacher

  Taught grades K through 12 with assignments in Math, Science, Computer Literacy, English and Special Education.

• 

  Internal Revenue Service

  Jan 2004 - Jan 2014

  Contact Center Representative

  • Delivered exceptional levels of service while working with the public to resolve issues or obtain information regarding tax administration, making determinations and using sound judgement concerning controversial matters. • Utilized sophisticated interview techniques to obtain detailed information while reviewing individual circumstances and goals to be able to provide accurate advice on the most advantageous way to meet their goals. • Obtained sensitive, personal financial information to ensure compliance with reporting and disclosure requirements. • Developed, analyzed and evaluated information regarding records research and the nature of each call, using strong communication skills to explain the different outcome based of any future actions needed to obtain compliance.• Worked to develop in-depth knowledge of the application of methods, precedents and guidelines related to both individual and business tax law and to IRS principles and procedures including taxpayer rights, enforcement policies, payment processing and pertinent appeal procedures. Notable achievements while in the position included:- Made a positive difference by working to create a positive experience when helping individuals through stressful situations.- Successfully collected a significant amount of money owed to the federal government while in the position. Show less

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  Arapahoe County

  Jan 2018 - Jan 2018

  Voting Service and Polling Center Judge

  • Oversaw the registering of new voters and updating of existing voter registration, working to determine the eligibility of voter by verifying their identification.• Processed in-person votes and collects signed signature cards, placing a label on the signature card and giving a second label to the tech judge to continue the voting process. • Issues mail ballots as requested, handed out emergency ballot request forms as needed, input information within the company database and broke down the polling station upon completion of election day. Notable achievements while in the position included:- Made a positive difference through the quick, efficient work completion at times when there were hundreds of people waiting to vote. - Utilized an in-depth knowledge of the computer system and county database to make a bottom-line impact. Show less

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  Colorado Legal Services

  May 2019 - Nov 2019

  Intake Coordinator

  Met with homeless individuals and assisted them with getting personal identification through Department of Motor Vehicles.

• 

  Colorado Theatre Guild

  Jun 2019 - Jun 2020

  Judge

  Traveled around Colorado attending theatrical performances and gave numerical ratings to the artistic elements of the productions.

• 

  Aurora Fox Arts Center

  Sept 2019 - Dec 2021

  Chairman Of The Board

  Provide guidance and support to the Executive Director | Board Chairman since August 2020 Board Member since 2019

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  TTEC Services Corporation

  Apr 2021 - Mar 2022

  Member Services Representative

  USAA Federal Savings Bank: Assist members on the telephone with banking needs related to checking, savings, and CD products.

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  Fidelity Investments

  Mar 2022 - now

  Health Savings Account Specialist II