Ayushi Pandey

Experience

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  Techsolvo Systems Private Limited

  Dec 2019 - Jan 2022

  Associate Software Engineer

  Coordinate with internal customers and provide prompt management escalation with Oracle Support, AWS, or other third-party support vendorsWorked on tickets for troubleshooting and support, analyzed automation opportunities, and provided technical solutions.Coordinated with cross-functional teams to understand the system requirements and worked on the project enhancements.Developed, and maintained an online application that served online customers, using DB UNIX servers and SQL DB.

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  Cognizant

  Jan 2022 - May 2023

  Software Engineer

  Managing ITIL processes, with a focus on handling complex Incident Management (IM) and Major Incident Management (MIM) tasksHands-on experience of Control – M, PL/SQL, Oracle 19CHandling the planning and implementation of major and minor releases, working alongside the release manager to arrange deployment windows, and keeping customers informedContributed to the implementation of DevOps practices and Implemented Git for version control to manage code changes and collaboration among team membersProficient in using Splunk for log analysis and troubleshooting to optimize application performanceExpert in managing incidents by diagnosing and resolving application issues with ServiceNow (SNOW) and JIRA for optimal efficiency Show less