Treshia Halim

Experience

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  Emirates Shipping Line

  Mar 2007 - Oct 2010

  Customer Service

  When I worked in the shipping company, my job is to make sure my clients maintain to trust their goods by using the services of our company.As a customer service (CS) I was obliged to master the stage of dealing with clients, providing containers and space on board, controlling the long charging items to containers at the warehouse and travel from the warehouse to the port, make sure the container is up to the board and make a report to the duty and then to send the bill of lading to the state that importers the goods and ensure containers received by the consignee without any complaints. All of this process require the detailed attention of the each step.Being a CS in a shipping company is a lesson that help me tremendously in terms of communicating with clients both orally / direct and in writing / emails. Show less

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  Hermes Palace Hotel Medan

  Apr 2011 - Oct 2011

  Guest Relation Officer

  GRO is not all about meets and greets arriving guests and bids them farewell as they leave. As a guest relations officer (GRO) I ensures that guests agree that they have done the right thing by choosing our hotel to stay at. The concern is especially to the regular guest whom has chooses the hotel I work at as the destination for their every visit. I tried my best to give each guest a personal recognition. Although this is an obligation, I enjoyed the bit of surprise and pride on their faces when I greets them by their names.I reviews the arrival list daily and assists in preparing and distributing welcome amenities. I'm also in charge to escort VIPs to their rooms and check them in before their arrival. I attends promptly to customers' inquiries and assists them with their needs. When it comes to complaints, I will listen to the guest and then provides solutions to their issues or concerns, if I couldn't take the decision directly, I will follow up this case directly to my supervisor or manager so the complaints could be handle and guest are satisfied that we treat their issues as priority to be solved a.s.a.p. On every of my shift I've also allowed to checked few random rooms and then write the reports in the logbook in order to keep the standardization of the rooms and if there are any shortages or damage, it can be immediately identified and corrected / repaired.Logs the day's activities in a logbook is a must to ensure that the next person on duty is familiar with everything that needs extra attention. My job description was also to promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. Being a GRO thought me to be familiar with the best places to tour, shop and dine in case our guests will ask about it. In addition I also mastered how to check in and check out as I learn and help receptionist in case they're busy and need a hand. Show less

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  Swiss-Belinn Medan

  Nov 2011 - May 2014

  Sales Executive

  As a sales executive, my main job description is to achieve the budget and maintain profitability. I Build relationships with potential clients and try my best to know their upcoming business events and needs so I can approach them to entrust it to the property I represent.I presented the product knowledge and all the necessary information to help (or to persuade) clients make decisions to booked rooms or meeting rooms for their special events.After the events or stayed, I continue to following up with clients to address any concerns or disappointments that occurred and maintain customer satisfaction. This commitment is a standard I created for myself so I can ensure that my clients will consider the property I represent to maintain and encourage repeat business. Show less

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  Best Western® Hotels & Resorts

  May 2014 - Dec 2014

  Sales Manager

  • Obtaining profitable results through the sales team by developing the team through motivation and product knowledge development.• Manage the sales administration function, operational performance reporting, and advising business relationships.• Managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting agreed targets, and promoting hotel.• Planning, recruitment, and control of sales managers and sales representatives to accomplish specific objectives.• Monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings, and sales newsletters.• Focusing on the target of local travel agents & whole sellers which needed to be achieved every day, week and month.• Create and innovate the Sales activity to boost the occupancy in the hotel.• Manage, follow up, and find the business to make work effectively and efficiently.• Doing Sales Call in order to maintain the good relationship with the entire guest from all the segment markets.• Find and follow up the new markets from various sources such as website, newspaper, TV, etc and make them to become our hotel business.• Coordinate with Finance Department to collect payment from guest which difficult to be collected.• Performs duties and responsibilities in a timely and efficient manner in accordance with the company to achieve overall objectives of the position.• Maintains the highest standard of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.• Undertakes activities such as Sales Blitz, Sales Trip, telemarketing, email campaign, etc. Show less

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  Swiss-Belhotel International

  Jan 2015 - Feb 2016

  Bali Regional Sales Manager

  Swiss-Belhotel International Bali RegionalSwiss-Belinn Legian (***)Swiss-Belhotel Rainforest (****)Swiss-Belresort Watu Jimbar (****)Swiss-Belhotel Petitenget (****)Swiss-Belhotel Tuban (****)Swiss-Belhotel Segara (****)Swiss-BelVilla Pat Mase• Focusing on the target of local travel agents & whole sellers China, Taiwan & Korea market which needed to be achieved every day, week and month• To create and innovate the Sales activity to boost the occupancy in the hotel • To manage, follow up, and find the business to make work effectively and efficiently. • Doing Sales Call in order to maintain the good relationship with all the guest from all the segment markets.• To find and follow up the new markets from various sources such as website, newspaper, TV, and make them to become our hotel business.• Produces the Sales Report, daily, weekly and monthly• To follow up all the business leads• To check all the banquet event orders which will be held in the hotel• Coordinate with Finance Department to collect payment from guest which difficult to be collected• Performs duties and responsibilities in a timely and efficient manner in accordance with the company to achieve overall objectives of the position.• Maintains the highest standard of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.• Maintain a professional business confidentially.• Undertakes activities such as Sales Blitz, Sales Trip, telemarketing, and email campaign. Show less

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  Radisson

  Mar 2016 - Oct 2016

  Senior Sales Manager

  • Achieves sales goals by supervising sales staff• Implements strategies to improve market penetration• Monitors call productivity and revenue goals for each sales person by tracking results• Analyses sales statistics to formulate profitability• Reviews market analysis to determine client needs, occupancy potential, desired rates, etc.• Meets overall budgeted sales and profit margins by soliciting, evaluating, selling, and confirming business • Qualifies prospective leads as to profitability• Designs and proposes programs to meet client’s needs.• Prepares reports as necessary to develop a more informative data base for improved management decision making and critical evaluation of work activities• Prepares the business plan for the hotel and coordinates this with the corporate sales business plan• Plans for and implements methods of maintaining and increasing volume of business thorough sales promotion, potential markets needing coverage, advertising and special sales projects• Provides feedback to General Manager on changing market conditions and trends in competition• Coordinates special local activities with the General Manager• Creates and implements special programs to increase overall occupancy especially in slow periods• Directs all sales activities for all staff with sales opportunities to ensure that objectives are achieved in the Sales business plan• Attends major travel functions and trade shows to promote the hotel• Creates awareness of other Carlson Rezidor Hotels wherever possible, and passes leads to relevant hotels and/or regions• Prepares and controls the Sales Department’s budgetMARKETING• Sales and Marketing Activity Plan to be developed and reviewed quarterly.• Advertising to be designed in accordance with Carlson Rezidor Brand Standards.• Leisure Packages to be developed to stimulate weekend business.• Promotional offers to be developed for calendar Special Occasions. Show less

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  TAUZIA Hotel Management

  Nov 2016 - Jun 2018

  Corporate Sales Manager Bali - POP! Operation

  In general in charge as part of corporate sales team for 23 of POP! Hotels all around Indonesia with main duty to closely monitor 6 POP! Hotels in Bali for following points: SalesMonitoring production of hotels among cluster area(focus for hotel accounts)DevelopmentTraining and develop Sales Executive knowledgeMarketing sideBuild brand awareness of POP! hotels Bali and monitor marketing plan implementation to each hotelPOP! Hotels Indonesia:Bali POP! Hotel Teuku Umar Denpasar - 147 roomPOP! Hotel Cokroaminoto Denpasar - 122 roomPOP! Hotel Kuta Beach Bali - 223 roomPOP! Hotel Nusa Dua Bali – 100 roomPOP! Hotel Hardys Singaraja Bali – 149 roomPOP! Hotel Dewi Sri Bali – 128 roomSurabayaPOP! Hotel Diponegoro - 116 RoomPOP! Hotel Stasiun Kota Surabaya - 160 RoomPOP! Hotel Gubeng - 162 RoomYogyakarta POP! Hotel Sangaji Tugu - 151 roomPOP! Hotel Malioboro – 103 roomPOP! Hotel Timoho - 126 roomJakartaPOP! Hotel Airport - 150 roomPOP! Hotel Tebet - 147 room POP! Hotel Kemang - 110 room POP! Hotel Kelapa Gading – 266 roomPOP! Hotel Pasar Baru – 105 roomTangerangPOP! Hotel BSD (Bumi Serpong Damai) - 160 room BandungPOP! Hotel Bandung Festival CityLink - 174 room LampungPOP! Hotel Tanjung Karang - 168 roomBanjarmasinPOP! Hotel Banjarmasin - 120 roomSemarangPOP! Hotel Pemuda Semarang - 132 roomSoloPOP! Hotel Solo - 189 room Show less

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  Traveloka

  Jun 2018 - now

  • Senior Market Manager

    Mar 2024 - now

  • Market Manager

    Oct 2019 - Mar 2024

  • Associate Market Manager

    Jun 2018 - Oct 2019