Vivek Vashishtha

Experience

• 

  Digital Hub

  Apr 2008 - Apr 2011

  Sales Consultant

  Handled the generation of leads, customer retention, revenue generation and enriching the customer experience.

• 

  Concentrix

  Oct 2011 - Apr 2015

  Sales Associate

  Working as a Sales Associate, managing floor/software sales, revenue generation and monitoring overall conversion.

• 

  CitiXsys - iVend Retail

  Jun 2015 - Jan 2022

  Being the Head of Channel Sales, I am responsible for:Identify, recruit and on-board new channel partners within assigned territory.Work and close large enterprise and high revenue deals and manage the customer's expectation. Manage sales activities of partners/customers to generate revenue.Coordinate with partners to create and execute business plans to meet sales goals.Analyse market trends and accordingly develop sales plans to increase brand awareness.Evaluate partner sales performance and recommend improvements.Educate partners about product portfolio and complimentary services offered.Address partner/customer related issues, sales conflicts and pricing issues in a timely manner.Manage sales pipeline, forecast monthly sales and identify new business opportunities.Ensure the highest level of Customer ExperienceDevelop positive working relationship with partners to build business.Stay current with latest developments in marketplace and competitor activities.Communicate up-to-date information about new products and enhancements to partners.Develop process improvements to optimise partner management activities.Work with partners to develop sale proposals, quotations, and pricing.Deliver customer presentations and attend sales meetings and partner conferences.Assist in partner marketing activities such as trade shows, campaigns and other promotional/marketing activities.Build high performing teams responsible for the growth of the business in the region. Show less I am responsible for:• Ensuring customer success and delight globally.• Lead and manage the customer experience vision at the company from a strategic/operational perspective.• Develop best practices and state of the art processes for customer lifecycle management.• Work effectively with internal stakeholders (Product & Support teams) to identify product issues, insights, and opportunities for ensuring customer delight. • Lead, develop and mentor a high performing team and culture of customer delight at CitiXsys.• Develop and monitor success metrics for organizing and measuring performance. • Ensuring resolution of all customer issues and act as a focal point of contact for escalations as and when required.• Work closely with product development and product support teams to find out the root cause of the issues/challenges faced by the customer and get them resolved in a timely manner. Show less As a Director of Global Partnerships and Alliances, I need to:• Deliver a great experience to our partners while they work with CitiXsys• Develop partner networks and strategic partnerships globally• Using method driven approaches and processes to drive results through partnerships• Develop and implement a partnership strategy to increase the reach and impact of our ongoing efforts in advancing iVend Retail’s focus areas• Coordinate the management of ongoing relationships with existing partners and where relevant, leverage those relationships to greater collective impact• Conceptualize new strategic initiatives that could be built around or benefit from partnerships.• In conjunction with members of the Partner Management Team, expand and diversify the base/pipeline to increase major initiatives and existing collaborations• Collaborate with cross-functional teams to structure and execute business initiatives, lead analysis and develop and communicate final recommendations for growing partner relationships• Develop systems and procedures in support of the identification, engagement and development of strategic partnerships• Project and promote CitiXsys’ business initiatives to new audiences and partners• Develop and manage reporting and financial tracking of strategic partnership activities• Develop and manage partner agreements• Deliver professional sales presentations to potential partner organizations with the ability to persuade and close business• Drive partner success and outcomes• Understand and map partner journey and develop strategies around listening points in journey • Oversee existing relationships with senior leaders at key partner organizations and ensuring service levels and expectations are met• Work with partners to identify strategic opportunities for future collaboration and growth• Help maintain and ensure partner renewal rates• Coach, mentor and manage a team of Partner Success Managers globally Show less Heading the Inside Sales function with CitiXsys - iVend Retail. Being an Omni Channel Retail Solution provider and a Channel Centric Organisation, CitiXsys has a strong presence in the Partner community. My focus areas are :1. Mentor and monitor the team's performance and keep them aligned with the KPI's2. Bridge the gap between the Inside Sales team and the Channel Sales team3. Build a strong pipeline of Sales qualified leads to generate and contribute towards the annual revenue4. Manage the Partner Recruitment team to build a more robust partner association5. Recruit and train the new resources joining the team6. Actively participate in the Sales presentations, discovery calls and the webinars to provide every bit of information to the Retailers/Partners about Omni Channel Retail Platform7. Manage different geographical regions including the USA, Europe, Middle East, APAC and Sub Sahara Africa8. Work closely with SAP, SAGE, Microsoft Dynamics NAV, NCR and SAGE partners to nurture and grow the alliance. Show less My role @CitiXsys is to : • Manage the sales and promotion of iVend Retail Suite across the Middle East, Africa & APAC region. • To create strategic alliances with SAP and non-SAP IT companies.• Provide demos for the product to the clients through Channel Sales module.• Develop and execute account plans for key customers.• Identify potential clients through existing and new databases.• Build strong pipeline and helping the Channel Sales Manager to close opportunities.• Build new Channel Partners and help them drive their business pipeline.• Have prompt responsiveness to clients as well as internal teams.• Provide all the support to the Channel Partners and Enterprise clients in terms of arranging technical demos and driving them to closures.• Grow and develop affiliate marketing campaigns. Show less

  • Head of Channel Sales - India & Asia Pacific

    May 2021 - Jan 2022

  • Head Of Customer Experience

    Aug 2020 - Apr 2021

  • Director of Global Partnerships and Alliances

    Feb 2020 - Apr 2021

  • Head of Global Inside Sales

    Apr 2019 - Feb 2020

  • Head - Inside Sales

    Mar 2018 - Mar 2019

  • Manager - Inside Sales

    Jun 2015 - Feb 2018
• 

  One Good Deed

  Jun 2019 - now

  Founder Member
• 

  Boyum IT Solutions

  Feb 2022 - now

  Channel Sales Manager - India & SEA

  My role is to pivot on the below:Grow and enable the partner ecosystem across India and South East Asia.Prepare the turf for Boyum IT and scale the business.Engage with SAP Business One partners to help their existing install base with solutions that can eliminate their production inefficiencies.Advise partners on marketing communication, email campaigns, and what can be done to do a better value proposition.Educate partners about the solution offerings like, Beas Manufacturing, Produmex WMS & Scan, B1 Usability Package, and Cloud Apps. Conduct quarterly webinars, seminars, events to help partners/customers understand how our solutions can help them in becoming more robust and deliver faster. Participate in weekly business reviews with the team.My vision is to help partners/customers and the entire community achieve more with Boyum IT solutions. Show less