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RAKSHIT JANGWAN

RAKSHIT JANGWAN

Followers of RAKSHIT JANGWAN13000 followers
location of RAKSHIT JANGWANBengaluru, Karnataka, India

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  • Timeline

  • About me

    Cluster Rooms Division Manager

  • Education

    • Welingkar Institute of Management

      2015 - 2017
      PGDM in International Business Business, Management, Marketing, and Related Support Services

    • Mahindra Institute of Quality

      2013 - 2013
      Mahindra Yellow Belt - Six Sigma Six Sigma

      The IASSC Certified Lean Six Sigma Yellow Belt™ (ICYB™) is a professional who is well versed in the foundational elements of the Lean Six Sigma Methodology, who leads limited improvement projects and / or serves as a team member as a part of more complex improvement projects lead by a Certified Green Belt or Certified Black Belt, typically in a part-time role. A Lean Six Sigma Yellow Belt possesses a thorough understanding of the elementary aspects of the Lean Six Sigma Method including… Show more The IASSC Certified Lean Six Sigma Yellow Belt™ (ICYB™) is a professional who is well versed in the foundational elements of the Lean Six Sigma Methodology, who leads limited improvement projects and / or serves as a team member as a part of more complex improvement projects lead by a Certified Green Belt or Certified Black Belt, typically in a part-time role. A Lean Six Sigma Yellow Belt possesses a thorough understanding of the elementary aspects of the Lean Six Sigma Method including competence in the subject matters contained within the phases of Define, Measure, and Control (DMC) as defined by the IASSC Lean Six Sigma Yellow Belt Body of Knowledge™. A Lean Six Sigma Yellow Belt understands how to implement, perform, interpret and apply Lean Six Sigma in a skilled yet limited and / or supportive context. Show less

    • IHM CHENNAI

      2008 - 2011
      BSc in H&Ha Hospitality Administration/Management

  • Experience

    • Mahindra Holidays & Resorts India Limited

      Jun 2011 - May 2014

      • Assistant Manager Front Office

        Feb 2013 - May 2014

      • Corporate Management Trainee

        Jun 2011 - Feb 2013

    • The Lalit Suri Hospitality Group

      May 2014 - Feb 2016
      Duty Manager

      Ensure smooth running of a shift in all the area of Front Office, i.e. Front Desk, Concierge, Bell Desk, Business Center, Executive Lounge, Health Club on a day to day basis.• Conducting pre arrival meet and monitoring VIP/Elite guest movement and passing on the information to all the key areas.• Conducting daily shift meetings/briefings and passing on key information to associates• Scheduling 15 min training sessions of various task breakdowns, service sequence, SOP for all the sub areas in Front Office• How to action Incident logs and closing the loop prior to departure / Apology or courtesy mails /timely escalation to AFOM/FOM for necessary intervention. • Complaint handling and resolution / writing an incident log and ensuring proper recovery.• Night audit and rate posting/ rate check.• Knowledge of Opera – cashiering/ reception/ billing/ reservation/ posting.• Assigns and Approves Duty roster for all Front desk staffs.• Cost control measures in the hotel and department.• Voice of Guest – tracking guest satisfaction. • Concierge information - Car fleet / airport distance/ charges of local run etc. Show less

    • Taj Hotels Resorts and Palaces

      Feb 2016 - Oct 2016
      Duty Manager

    • Accor

      Oct 2016 - May 2022

      Maintained the highest YTD Reputation Performance Score of score 93+ across AccorHotels India for guest satisfaction till December 2018 Achieved quality membership recruitment targetsPositioned Novotel Kochi Infopark in No 01 position on TripAdvisor among 305 hotels in Kochi city. Handling Spa operations & activities department of the hotel. Conducting regular trainings as per brand standards Department interviewing, hiring, training, staffing, assigning, and directing work, addressing complaints and resolving service issues. Making Expense & Revenue budget for the Department, and forecasting every month ensuring 5% plus or minus variance to work within the scope of the budget. Focused on personalization and guest experiences. Celebrate birthdays & special occasion for colleagues and departmental parties to ease out with the team, and helps to create warm & friendly environment among team members. Ensured the front office department operates with the lowest possible cost structure while meeting the brand promises to the guest at the same time. Also, proactively managed costs based on key performance indicators Supported housekeeping operations on day to day operations Show less

      • Front Office Manager

        Jul 2019 - May 2022

      • Front Office Manager - Pre Opening & Hotel Operations Expertise

        Nov 2017 - Jun 2019

      • Assistant Front Office Manager

        Oct 2016 - Nov 2017

    • Alila Diwa Goa - A Hyatt Brand

      May 2022 - Jun 2023
      Complex Front Office Manager

      Alila Diwa GoaIt's a lifestyle Hyatt resort situated in the pristine village of Majorda, South Goa, surrounded by swaying palms and lush verdant paddy fields flowing toward the Arabian Sea. With a blend of contemporary Goan architecture and Goa’s cultural richness, Alila Diwa Goa brings a uniquely refreshing experience and offers an indulgence of bespoke services and luscious lifestyle facilitiesto relax and feel rejuvenated. The resort boasts of 118 rooms & suites designed for quiet indulgence that includes an amazing bath experience, luxury bedding and private terraces & balconies with pool, gardens or paddy field views.The Diwa Club By AlilaDesigned as a resort within a resort, the Diwa Club boasts its own lap pool with an open-air Jacuzzi and private all-day dining Bistro. All rooms and suites in The Diwa Club overlook the pool and are modern interpretations of luxury, with a walk-in wardrobe, separate workspace, MyBar, a media hub. The 27 Diwa Rooms are havens of tranquility, each with a king size bed, private balcony and a beautifully designed bathroom with personalized therapeutic baths. The 6 Diwa Suites add another dimension to luxury, offering a unique combination of leisure, comfort and customized living. Last but not the least, 2 Two-Bedroom Suites maximize space and privacy for a perfect family retreat.For rejuvenation & curated experiences we have multiple options such as :#Leisure Concierge#Infinity Pool#VIVO#Edge – Tropical Bar & Kitchen#Spice Studio#Courtyard Bar#Events & Conferences : *Udeta 18,000 sq. ft*Alila Ballroom 3,630 sq. ft*Alila Meeting Room 729 sq. ft*Alila Boardroom 496 sq. ft Show less

    • Accor

      Jul 2023 - Feb 2024
      Rooms Division Manager at Novotel Jaipur Convention Centre & Jaipur Exhibition Convention Centre

    • Courtyard & Fairfield by Marriott Bengaluru Outer Ring Road

      Feb 2024 - now
      Cluster Rooms Division Manager

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to RAKSHIT JANGWAN
      Accor Spirit of Loyalty Accor India Aug 2019 This award has been given for driving the team to achieve the highest number of quality members enrollment and surpassed the given targets of membership enrollments between FY 2018-2019.