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Achmad Hadiyanto

Achmad Hadiyanto

Contact Center Agent Lintasarta

Followers of Achmad Hadiyanto686 followers
location of Achmad HadiyantoJakarta, Jakarta, Indonesia

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  • Timeline

  • About me

    Service Excellence & Customer Management at Lintasarta

  • Education

    • Sekolah Tinggi Teknologi Informasi NIIT (I-Tech)

      2014 - 2018
      Bachelor's degree Informatics Engineering

    • Universitas Muhammadiyah Prof. Dr. Hamka Jakarta

      2023 - 2025
      Master's degree Management 3.92

  • Experience

    • Koperasi Konsumen Karyawan PT. Aplikanusa Lintasarta (Kopkarla)

      Aug 2017 - Jun 2018
      Contact Center Agent Lintasarta

    • PT. Karya Solusi Prima Sejahtera

      Jun 2018 - May 2022

      • Customer Assistant Representative Lintasarta

        Aug 2020 - May 2022

      • Help Desk On Site Lintasarta for Bank Sinarmas

        Jun 2018 - Aug 2020

    • Lintasarta

      May 2022 - now

      1. Monitor and proactively address service disruptions2. Lead improvement initiatives and coordinate re-engineering activities3. Handle customer complaints and escalations4. Expedite resolution of service disruptions and configuration changes5. Create customer profiles and competitor intelligence reports6. Coordinate revenue retention processes7. Conduct customer relationship management activities (customer visits/courtesy visits)7. Calculate restitution/bill adjustments for underperforming networks8. Validate monthly SLA reports and billing support documents Show less

      • Senior Engineer of Service Excellence & Customer Management

        Jul 2024 - now

      • Engineer of Service Excellence & Customer Management

        Jan 2024 - Jul 2024

      • Engineer of Regular & Partnership Account Management

        May 2022 - Dec 2023

  • Licenses & Certifications