Michael Collier

Experience

• 

  Cedar Fair Entertainment Company

  Jan 2014 - May 2016

  • Supervised a team of 25+ associates• Oversaw training of new associates on company policies, ride-related material and guest service excellence• Utilized an online scheduling system to ensure proper staffing forday-to-day operations• Provided guests and associates with a positive and safeexperience while ensuring they received the Best Day Ever promise • Developed a working knowledge of the park• Remained up-to-date on operational policies and procedures• Maintained cleanliness of ride, employee and guest areas• Interacted with guests and ensured they received the Best DayEver promise

  • Rides Team Lead

    May 2015 - May 2016

  • Ride Operator

    Jan 2014 - May 2015
• 

  Walt Disney World

  Jan 2015 - Jun 2015

  Attractions Host (College Program)

  • Demonstrated all attraction operating guidelines to ensure a seamless guest experience while immersing them in the experience of Spaceship Earth and Mission: Space

• 

  Walt Disney World

  May 2016 - now

  • Implemented a weekly audit report to track safety audit trends from week-to-week and find ways to improve scores and employee understanding• Develop and communicate weekly communication notes to peers and employees to reinforce focus and attention on company values and varying policy and procedure initiatives• Partner with other lines of business during day-to-day operations to ensure a seamless guest experience and find positive solutions• Communicate with area leadership throughout the day while making operational decisions affecting employees and guests Show less • Strived for 100% guest excellence by ensuring each guest entering through the Auto Plaza is provided with a courteous and efficient experience, creating a positive first impression for our guests• Responsible for ensuring cast members are following proper bank in/out procedures and document all financial information for daily sales, preferred parking sales and over/short discrepancies• Partnered with parking operations to ensure parking data is accurately recorded through an online tracking system• Performed daily audits to ensure employees are following proper protocols in safety and cash-handling• Increased preferred parking sales and total sales by creating and implementing different incentive and reward programs. Through one of the programs, preferred parking sales increased by 35% and total sales increased 22% from the previous month. Show less • Proficient in the operation of Big Thunder Mountain Railroad, Splash Mountain, Tom Sawyer Island, The Country Bear Jamboree and Parade Audience Control• Advocated for safety being the number one priority when assisting guests and other employees as a representative of Frontierland’s Safe-D Team• Chosen as an efficiency coach to ensure our attractions were meeting or exceeding the guest carried target during peak attendance times• Trained new employees per company standards and provided constructive feedback and support throughout the training process• Selected to assist the training team in preparing new trainers and setting them up for success• Maintained a vast knowledge of the Walt Disney World Resort to share with Guests and make the most of their visit Show less

  • Attractions Coordinator

    Jul 2022 - now

  • Attractions Coordinator

    Jun 2021 - Jul 2022

  • Transportation Operations Coordinator

    Nov 2020 - Jun 2021

  • Attractions Coordinator

    Jun 2019 - Nov 2020

  • Attractions Coordinator, Trainer, Host

    Dec 2016 - Jun 2019

  • Monorail Host

    May 2016 - Dec 2016