Sadath Ibrahim Kutty

Experience

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  Tasra Auto Trading L L C,Dubai,UAE.

  Feb 2004 - May 2007

  Sales Executive

  Drove towards increasing sales through effective dealing with customers and meeting managers of procurement & workshops. Encouraged them to purchase the company’s spare parts.Communicated clearly with finance & procurement departments of various companies for pricing and after sales service. Liaised with Sales Executives to obtain best results on sales & payment from credit customers.Working knowledge of used market in UAE (Sharjah) and attained skills in clearing of goods (sea & airports).Secured the best quality and price from highly competitive market by sourcing spare parts locally & abroad. Show less

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  Dubai Taxi (RTA)

  Nov 2010 - Jun 2014

  Accident Clerk

  Handle the day-to-day underwriting and claims functions in a prompt manner by adhering to the prescribed guidelines and procedures. Inspect the accident vehicles and prepare the report, create accident work order, prepare estimate and given to insurance approval.Prepare daily accident report submit head of department and training center, review and analysis of claim job order, LPO send to accounts department. Provide assistance in the preparation of monthly management reports, premium and claims statistics, in order to facilitate Management's review and decision-making actions. Prepare and maintain claims, underwriting and re-insurance records in a systematic manner to ensure efficient reference and prompt retrieval as required. Organize and maintain all computerized and manual records to ensure smooth flow of work. Show less

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  Ms. Roads & Transport Authority,(Dubai Taxi)

  Jun 2014 - Mar 2017

  Manage, deliver and implement SLAs and manage the day to day operations and service levels provided by SP's ensuring at all times that the service levels are within set standards relating to service, cost and resources. Will be responsible for the smooth functioning and general co-ordination of transport management.Analyze information based on statistical data and make recommendations on day to day and broader issues in order to ensure that productivity and customer service levels are maintained.Use gainfully all information provided to forecast requirements for resources (drivers/ vehicles) in conjunction with Service Providers to ensure minimal service failures.Implements and monitors a preventative maintenance program to assure cost effective maintenance and a scheduled maintenance program to provide maintenance by manufacturers specifications.Monitors user departments by analysis of vehicle and equipment utilization and evaluation of Fleet specificationsAssists in the development of the Fleet Services budget to include a review of past year expenses and income; adjusts and administers all Fleet Service purchases, including parts, tools, office supplies.Serves as a member of the Dubai Taxi Fleet Committee who is responsible for setting policies for Dubai Taxi vehicle’s and reviews department vehicle requests. Show less Supervise the work of QC to ensure that the set workshop processes are followed so that the workflow, quality standards, fleet drivers and customer satisfaction index is maintained.Oversee submission of product quality feedback to Principals, check quality of product defect reports and follow up with Principals for resolution of product issues to ensure timely and quality service.Coordinate pre- vehicle delivery inspection, parts requirements, back orders with procurement department and body shop to ensure the right parts are available and there is no delay or loss of labor hours due to lack of co-ordination. Establish and continuously review with workshop Manager the workshop’s structure, work flows and job responsibilities in the workshop to ensure work is organized and carried out in the most efficient and effective manner.Handling administration issues related to corporate department. Coordinate with other departments for all issues related to corporate team (HR, Marketing).Maintain training documentation and administration system, to workshop retrieve and utilize training needs information, program details, attendance and feedback data.Prepare daily, weekly and monthly QC report submits head of department.Handling paper work and formalities related to Salik, Tenders and Vehicle registrations.Receive suppliers’ quotation and prepare comparison statement for management’s approval.Provide assistance in the preparation of monthly management reports in order to facilitate management's review and decision-making actions. Ability to train other personnel with respect to a variety of mechanical techniques, safety practices, policies and procedures, and other operational requirements.Direct and evaluate personnel in the accomplishment of goals and objectives and demonstrated ability to plan and manage workloads and priorities.Lead and arrange the monthly campaign of Fleet vehicles. Show less

  • Fleet Officer

    Jun 2016 - Mar 2017

  • Quality Control Supervisor

    Jun 2014 - May 2016
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  Ms. Roads & Transport Authority,(Dubai Taxi)

  May 2017 - now

  Sales Officer - (School Bus / Limousine)

  Meeting with current and potential customers, understanding their needs and answering their queries regarding the various transportation services provided by the respective companies, schools agencies etc.Liaise with the principals, oversee operations and sales, define the goals and targets for the sales and marketing team, ensure that the after-sales is customer focused and has a revenue generation plan.Seeks new ways to increase and develop business opportunities, new and additional services towards maintaining the Company’s competitive edge;Identifies potential customers, Maintains the highest level of customer satisfaction and the lowest rate of customer defection without sacrificing profitability and ensure all customer’s continued loyalty.Continuously refine and improve the quality of customer interaction, satisfaction and retention by working towards improving standards, providing the best facilities and the highest technical skills. Show less