Stefan Costan

Experience

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  Xanterra Travel Collection

  Jun 2017 - Sept 2017

  Busser
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  Capgemini

  Jan 2018 - Jan 2020

  I've been working for two projects in the company. I was responsible for planning and coordinating all the activities required to perform, monitor, and report on the process, remediate deviation of a process. Also, I have provided the required trainings for new joiners. Point of contact for all Major Incidents. I was the first stage of escalation for Incidents. I had to monitor the workload per Tier 1 Analyst and the incidents, to ensure that the Service Level Agreement are respected. Identify, initiate, schedule and conduct incident reviews, doing conferences with the other colleagues from Back Office. Maintain good relations with all suppliers and resolving teams. Show less

  • Incident Manager

    Aug 2018 - Jan 2020

  • Customer Service Advisor

    Jan 2018 - Jul 2018
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  Grand Sierra Resort

  Jun 2019 - Sept 2019

  Food Runner
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  Amazon

  Jun 2020 - Sept 2020

  Compliance Associate

  The Product Compliance teams ensure that Amazon transactions satisfy legal and safety requirements. I had to coordinate the aspects of product transactions (distribution, shipping, sale, and import/ export). This involves analyzing product import documentation and flagging hazardous risks. Also, I was responsible for keeping Amazon customers safe and informed by coordinating actions around product safety recalls, like removing recalled/restricted products from the site and from our warehouses, and contacting customers with pertinent safety information. Show less

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  Capgemini

  Jun 2021 - Apr 2023

  Account Management Specialist

  Serve as the main point of contact in all matters related to client concerns and needs. Build and strengthen client relationships to achieve long-term partnerships. Develop a thorough understanding of our products and service offerings to our clients. Handle inquiries and requests from customers or clients and address their needs. Stay on top of accounts, making sure they receive services that are within their budget and meet their needs. Meet regularly with other team members to discuss progress and find new ways to improve business. Creating and updating the KBAs in order to facilitate the workflow. Show less

• 

  Sievo

  Apr 2023 - now

  Make sense out of a vast amount spend data across suppliers and a variety of categories. Supervising and maintaining monthly/ weekly Data Import Process. Exposure of ETL tools. A lot of client interaction via ticketing software and meetings. Effectively communication with various stakeholders. Data analysis and manipulation using SQL coding. Deliver high quality spend classification and supplier consolidation service. Putting together KPI reports. Data errors troubleshoot. Mentorship by training and guiding the new joiners. Building internal schedules for monthly processes. Taking the initiative to solve possible data-related problems by cooperating with teammates, software development teams, product teams and/or directly with clients. Active communication with clients by e-mail and via meetings. Show less

  • Senior Data Management Specialist

    May 2024 - now

  • Data Management Specialist

    Apr 2023 - May 2024