Carys Page

Experience

• 

  Bishop's Stortford Youth Council

  Sept 2013 - Jul 2014

  Vice-Chair of Bishop's Stortford Youth Council

  This role entailed working with my local council to present issues that were pertinent to the young people in the area. As part of my role as vice-chair I would conduct meetings if the chair was unavailable to make it.

• 

  Grabco

  Jul 2014 - Sept 2014

  Administrative Assistant

  My role at Grabco involved receiving calls from clients and arranging deliveries. The role also required me to quote clients with prices and ensure that we could fulfil deliveries. In addition to this if there were issues with deliveries it was also part of my role to help deal with these and offer solutions to the clients.The experiences included:• Filing customer and supplier invoices.• Responding to customer queries.• Cold Calling.• Managing Planning Leads.• Assisting the Transport Manager during busy times liaising between drivers and customers to ensure deliveries were correct and on time.• Promoted the business at local exhibitions Show less

• 

  The Dove Partnership

  Jun 2015 - Sept 2015

  Temporary Receptionist

  During the summer of 2015, I undertook a temporary receptionist role for the Dove Partnership. This involved travelling to new businesses and covering the reception whilst members of staff took paid leave.Through the temporary work I have completed during my summer vacations, I have gained the skill to go into an unfamiliar work environment and adapt quickly to the challenges I have faced. The experiences included:• Answering and directing customer phone calls.• Managing switchboards.• Using a franking machine.• Scheduling meeting rooms. Show less

• 

  Loughborough Students' Union

  Aug 2015 - Jul 2017

  In my final year at University I was a member of Loughborough Students' Union's Union Affairs Committee. This role included:• Developing the Student’s Union on policy and issues surrounding governance and elections.• Sitting on the elections sub-committee, which involved working across the Union to ensure the fair elections of students to positions of responsibility. My role involves developing and providing Consent Workshops at Loughborough Students' Union. The role also includes raising awareness through campaigns about the issues surrounding consent. This role included:• Creation and delivery of Consent Workshops and First Responder Workshops designed for students.• Running of the University’s second annual ‘Consent Week’. This role focused around promoting gender equality within Loughborough University, and also around raising awareness of issues that women faced. As part of the role I chaired the Loughborough Women's Network and led a committee of ten other students.As part of this role I managed the Student’s Union’s ‘International Women’s Week’, and created the University’s and Students' Union's first annual ‘Consent Week’.

  • Union Affairs Committee Member

    Nov 2016 - Jul 2017

  • Consent Workshop Co-ordinator

    Jul 2016 - Jul 2017

  • Women's Officer

    Aug 2015 - Jun 2016
• 

  Bupa Home Healthcare

  Jun 2016 - Aug 2016

  Administrative Assistant

  This role was a 10-week summer placement during the second year of my degree. The experiences included:• Calling and arranging customer deliveries.• Managing a large-scale project with little supervision.• Resolving customer complaints.

• 

  Loughborough University

  Oct 2017 - now

  - Leading and managing projects designed to create a sector leading student experience.- Approving purchase requests- Line Management of 5 staff members, several of whom are responsible for their own direct reports.- Ensuring that Admin, hr/finance and projects teams run effectively and achieve performance targets - Resolving high level HR/Finance process queries- Leading on ensuring that continual process improvements occur for local administrative, HR and financial processes - Ensuring GDPR compliance across the service and acting as the departments data co-ordinator- Administrating the yearly budget profiling exercise- Analysing data and creating recommendations for service managers to enhance service delivery- Conducting annual performance reviews and coaching direct reports to ensure that they and the teams they are responsible for perform at a high level.-Working closely with central HR partners to prevent and resolve issues.-overall maintenance and content direction of Student Services Website.-Supporting and advising on recruitment processes within Student Services-Setting strategic direction for continuous improvement projects within Student Services- Managing Space & Infrastructure within Student Services.- Leading the administration of the lump sum reward process within the department. Show less Following the departure of the Head of Operations, this role involved taking on additional managerial responsibilities that would traditionally be part of the head of Operations role during an interim period alongside the day to day aspects of my Projects Officer role.This role has included:- Supporting with management of the Student Services Budget including budget profiling and day-to-day oversight. This has included supporting the management of the overall Student Services budget.- Responsibility for the department’s GDPR compliance. - Responsibility for the departments projects, hr/finance and administration teams. - Line management responsibilities for four members of staff.- Responsibility for data management within Student Services.- Management of Space within the department.- Becoming part of the department’s Senior Management Team (SMT).- Attending SMT meetings. This has included being involved in discussions around important high level issues affecting the University.- Representing Student Services at senior University meetings- Being the business owner for several integral pieces of software in the department.- Creating and leading initiatives to improve the Student Experience.- Leading the planning of the 2023 and 2024 Freshers Period.- Provide cover for the Director of Student Services during annual leave. Show less • Project managing several large-scale projects, including the development of a case management system with a focus on developing a holistic picture of the student and also creating a new Student Services website. • Writing and editing copy for a new Student Services website.• Supporting with the organisation of the University’s Freshers provision.• Responsibility for line managing a small team.• Ensuring any Projects that are run are inclusive and have an awareness of equality and diversity.• Processing and manipulating data through Microsoft Products such as Excel and Power Bi and producing reports for Senior Management.• Conducting process reviews and providing recommendations of potential improvements to senior managers.• Managing relationships with a number of stakeholders, ensuring that they are aware of the projects progress and to gather their support prior to the launch of the project. Show less • Project managing several large-scale projects, including the development and implementation of an Online Incident reporting tool and the development of a service-wide appointment booking system.• Developing and implementing an evidenced based bystander intervention initiative.• Organising Loughborough University’s annual ‘Sexual Violence in Higher Education’ conference, including the managing of budgets, marketing and the event itself.• Ensuring compliance within Projects in line with the new GDPR regulations.• Processing and manipulating data through Microsoft Products such as Excel and Power Bi.• Designing process flows to map demand within the department.• Creating the agenda, meeting papers and minutes for various University Working Groups.• Responding to Freedom of Information Request, and the building of a databank to allow for the more effective handling of these requests.• Experience of using CMS to update the Student Services website as and when required Show less

  • Operations Manager

    Apr 2024 - now

  • Project Officer (Interim Operations Manager)

    Dec 2022 - Mar 2024

  • Projects Officer

    Dec 2019 - Nov 2022

  • Wellbeing Project Officer - Sexual Violence

    Oct 2017 - Dec 2019