Kenderick Carter

Experience

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  Flextronics

  Sept 2009 - Sept 2011

  CSR

  - Created and developed memos, spreadsheets, reports, training tools, and presentations for SharePoint systems.- Resolved 50-75 customer concerns and properly escalate issues to the correct source if needed on a daily basis.- Served as a point-of-contact for questions and concerns coming from customers and clients.- Maintained logs of inventory, customer interactions, sales, and transactions achieved.- Advised customers’ and clients on the best products and resolutions that best suits their needs. - Programmed, troubleshoot, test, and repaired cellular, PDA, laptop, and other electronic equipment. Show less

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  Alliance Residential Company

  Mar 2012 - Jun 2014

  − Assisted in maintaining a $6 million annual rent revenue 218 unit A+ luxury property.− Created and revised past residents Statement of Deposit Accounting.− Managed, trained, & motivated associates to reach sales and performance goals.− Created property & resident specific notifications via e-mail blast & door-to-door flyers.− Completed audits of files and records to ensure 100% accuracy.− Maintained delinquency of less than 1.25% & consistently achieved budgeted occupancy of 95% or higher. Show less − Helped to maintain a 95% and above occupancy and leased ratio of a 214 unit A+ luxury apartment community.− Initiated marketing ideas while assisting in coordinating resident functions and community notifications. − Assisted management with property reports such as call notes, market studies, renewals, and other various tasks.− Consistently achieved sales performance goals by maintaining an average closing ratio of 50% and above while achieving top tier recognitions on several performance ranking charts.− Effectively follow-up with prospects through online and telephone leads maintaining an above 90% average on analysis reports. Show less

  • Sales Manager/Assistant Business Manager

    Oct 2013 - Jun 2014

  • Leasing Consultant

    Mar 2012 - Oct 2013
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  GHP Management

  Jul 2014 - Oct 2014

  Leasing Manager

  − Assisted in maintaining a $6 million annual rent revenue 218 unit A+ luxury property.− Created and revised past residents Statement of Deposit Accounting.− Managed, trained, & motivated associates to reach sales and performance goals.− Created property & resident specific notifications via e-mail blast & door-to-door flyers.− Completed audits of files and records to ensure 100% accuracy.− Maintained delinquency of less than 1.25% & consistently achieved budgeted occupancy of 95% or higher. Show less

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  Greystar

  Nov 2014 - Mar 2016

  Assistant Community Manager

  − Stabilized a $7 million annual rent acquisition of a 196 unit A+ luxury lease-up asset owned by American Realty Advisors with achieving occupancy of 95% prior to owners budgeted goals. − Process rental payments, delinquency notices, evictions, and invoice payables.− Complete Account Month Ending and other property reports on the 10th of each month to meet owner specific deadlines.− Creatively work with Community Manager to maintain resident retention and generate new sources of income.− Implemented the usage of I-pads & trained team members on the utilization of I-pads for package logs, service request, lead management, and other property communications.− Ensure monthly expenses do not exceed budgeted operating expenses with meeting Net Operating Income goals.− Effectively complete weekly audits of lease files, resident ledgers, and other system/paper records to ensure 100% accuracy. Show less

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  O&M Property Group

  Mar 2016 - Sept 2016

  Interim Portfolio Property Manager

  − Managed all aspects of a portfolio of 13 mixed residential property assets totaling 153 units with $4.5 million in annual revenue; to include budgets, maintenance, training, advertising, accounting, leasing, research, & pricing. − Developed and implemented marketing materials, leasing plans, and operational decisions to maximize traffic with obtaining high rental closings to achieve occupancy, revenue and tenant satisfaction objectives.− Managed independent vendors contracts, insurance compliance, repairs, and bids.− Assisted on-site and maintenance staff with organizational structure, training & development resources and Show less

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  The REMM Group

  Oct 2016 - Nov 2018

  Multi-Site Business Manager

  − Assisted with overseeing 5 mid-luxury residential property assets totaling 198 units with combined annual revenue of $3.7 million owned by Clear Capital Advisors, LLC.− Assisted with achieving a record residential asset sale in Echo Park/Silver Lake adjacent market totaling $50 million for two rent-controlled residential assets built in the 1920’s. − Continuously maximized market rents with achieving highest priced per square footage rents in the Silver Lake/Echo Park market vicinity averaging over $4.64 per square feet.− Consistently maintained delinquency and vacancy loss under 1%.− Handle & approve associates time sheets, bonus worksheets, and enrollment forms. − Process & complete all owner reports, investor reports, monthly bills, invoices, and property notices while analyzing data trends to accrue projections for future reference. Show less

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  Westhome Property Management Company

  Nov 2018 - now

  Area Director

  − Assist with developing and overseeing operations of a $2.1 billion dollar value add investment strategy for The Blackstone Group while marketing and branding the new luxury home venture ViveLA.− Organize, structure, and implement company policies and procedures to efficiently design Cityview’s property management division Westhome PMC. Improved quality and increased associate productivity by 33.8% in 3-months by streamlining systems with leading industry techniques, resources, and effective training tools.− Currently assisting with overseeing exterior building renovations and deferred maintenance items totaling $18.5 million along with unit renovations averaging $30k-50k per unit seeking a 20% rental increase average with a 5-year return on investment structure.− Coordinate due diligence processes with investors and affiliates to develop business plans, marketing strategies, and capital improvement projects for acquired assets and future acquisitions.− Instrumental in maintaining community accrual & cash budgets, financials, audits, variance reports, maintenance, training, hiring, advertising, accounting, leasing, and market research.− Diligently create a great work place environment with utilizing strong leadership qualities to continuously motivate and develop team members for success. Show less