Katie Metcalfe

Experience

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  The Ritz London

  Jun 2009 - Nov 2009

  Human Resources Trainee
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  ITV Television Studios

  Mar 2010 - May 2010

  VIP Receptionist
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  The Savoy

  Jul 2010 - Oct 2012

  Sales Executive - Corporate, Leisure, Consortia, Entertainment (UK, Europe, Americas)

  - Instrumental in the re-opening of the world-famous historic hotel after a 3 year restoration- Key contact at the hotel for all FTSE 100 PAs and executive assistants, driving top suite VIP bookings and special arrangements for high-end business.• Managed over 25 key local UK accounts (responsible for bringing in 20% of the hotel’s corporate business) – prospecting, negotiating RFPs, contracting corporate rates and assessing production quarterly.• Organised and conducted sales trips around the UK eg: Scotland, Northern England and Channel Islands• Represented The Savoy overseas on a 2 week sales trip to USA (presented independently to 6 key AMEX headquarters and Virtuoso agencies) to increase brand awareness and boost sales.• Spokesperson for the hotel in a 15 minute live Radio interview in Jersey• Responsible for driving leisure sales through my relationships with private concierge and luxury travelcompanies (eg: Quintessentially, TEN Group, The Appointment Group, Mr & Mrs Smith).• Responsible for handling all roadshow enquiries and bookings, regularly presenting the hotel to all toproadshow desks in London, and working together with the Groups & Events Team to ensure ourRoadshow Packages were unbeatable within the market.• Gained certificate in Professional Selling Skills• Conducted numerous site inspections every day to show case the hotel and drive sales, as wellarranging and carrying out weekend FAM trips with AMEX FHR and Signature agents from USA.• Co-organised large scale events with the Director of Entertainment, which the hotel sponsored (eg:BAFTA) Show less

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  C&M Recruitment Consultancy

  Nov 2012 - May 2014

  Recruitment Executive - Travel & Hospitality

  • Specialist in recruiting for the Travel and Hospitality industries• Worked closely with key decision makers within corporate and leisure travel agencies, airlines, and OTAs.• Attracted candidates through advertising, networking and social media searching.• Achieved strict sales targets on a weekly, monthly and annual basis.• Cold calling as well as account management, to reach targets and continuously optimise profits.• Used my broad network of existing contacts within the industry to develop business opportunities.• Attended regular industry and networking events to increase exposure of C&M in the marketplace,raising awareness of our services to potential jobseekers and employers.• Developed an extensive network of clients within the Travel & Hospitality industry throughout Australia Show less

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  InterContinental Sydney

  May 2014 - Jul 2015

  Business Development Manager - Corporate

  • Large portfolio of 140 local & global corporate accounts for the 509 room heritage-listed hotel.• Developed new business through cold calling, client presentations and extensive market research.• Won numerous new accounts for the hotel using my existing contacts (Eg: Bain & Company - 1000room nights at an ADR of $310).• Travelled interstate each quarter to meet clients, review accounts and develop new leads• Acted as key contact at hotel for all Business Travel Agents in Australia - built strong rapport withteams at CTM, BCD, AMEX, Flight Centre/Corporate Traveller.• Completed RFPs and negotiated contracts for all corporate accounts.• Generated leads for groups and event space through upselling - issued proposals, contracts andinvoices.• Attended monthly revenue and forecasting meetings to analyse trends and maximise profits for the hotel.• Conducted daily site inspections and client entertainment• Assisted in creation of promotional collateral for hotel marketing• Conducted regular competitor analysis to ensure total knowledge of marketplace trends• Gained certificate in Solution SellingDeclined a permanent BDM role in order to broaden my skill set and seek a role where I can better utilise my passions and strengths in International Sales. Show less

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  EST10

  Jul 2015 - Apr 2016

  Certificate in Online Marketing

  Studied for a Certificate in Online Marketing - Online Marketing Methods, Monitoring your Online Marketing, Marketing for Business, Marketing & Social Media, Google Ads and SEO etc.Travelled extensively through UK, Europe, Scandinavia, Sri Lanka and outback Australia.Temping in various roles (Reception/Office Manager/Personal Assistant) within multiple industries:Property, Recruitment, Advertising, Technology, Agriculture, Education

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  Belmond

  Jun 2016 - Jan 2023

  Our collection of 47 iconic hotels, trains and river cruises in 24 countries brings together some of the world's most sensational journeys and destinations.You'll find us in the Americas, Europe, Africa and Asia. Stay in timeless hotels in Venice, Rio and St. Petersburg, or embrace the spirit of adventure at Machu Picchu or Angkor Wat. Glide along the rails through the Swiss Alps, soar across the Andes, or explore the mystifying rivers of Myanmar.Wherever you go, we promise memories to last a lifetime. The choice is yours.I am responsible for driving outbound business from the Australia & NZ region to all Belmond's products worldwide, working closely with Retail, Wholesale, MICE, and Consortia accounts including Virtuoso, Signature, Ensemble and American Express, across Australia & NZ. Show less

  • Account Director - Australia & New Zealand

    Mar 2019 - Jan 2023

  • Global Sales Manager, Australia & New Zealand

    Jun 2016 - Mar 2019