Layna Andersen

Experience

• 

  Care Computer Systems

  Jun 1998 - Jun 1999

  Technical Writer

  Wrote online help systems and manuals for three health care management software packages. Created written quick start material for new computer users. Converted hard-copy manuals to online help format. Created Word and Visio templates. Assisted with development of product specifications for new and upgraded product releases.

• 

  Catapult

  Jul 1999 - Jul 2000

  Technical Writer

  Converted written lessons to computer-based training modules for beginning users. Created and modified screen shots for web-based instruction. Wrote, edited, and formatted internal forms and documents. Recorded audio for educational material.

• 

  The Write Stuff

  Jun 2000 - Nov 2000

  Technical Writer

  Wrote online help files for Microsoft BackOffice and Small Business servers, including setup and help for IT users, incorporating feedback from programmers, engineers, and subject matter experts. Repurposed legacy material for updated documentation.

• 

  Stellent

  Apr 2001 - Apr 2002

  Production Specialist

  Wrote, edited, and indexed documentation for professional and casual users. Converted existing documentation to FrameMaker, creating templates as needed. Participated in first-time localization of documentation into French and German, including creating multilingual screen shots. Maintained departmental style guide.

• 

  LUX Seattle

  Jun 2002 - May 2003

  Freelance Proofreader

  Wrote and edited manuals and documents for a Microsoft vendor, creating material for both professional and casual users. Provided overnight proofreading turnaround time on manuals for graphics and scheduling applications, as needed.

• 

  Volt Technical Resources

  Jun 2003 - Oct 2003

  Technical Writer

  CONTRACTED FOR BIO-RAD, PUGET SOUND ENERGY, EXPEDIA, MICROSOFT, BOEINGPlanned and wrote online help and UI text for IW New Markets User Experience, including Microsoft Office Solution Accelerators for recruiting, proposal writing, and accounting applications, including setup and client help for both professional and casual users.

• 

  WASSER Studios

  Apr 2004 - May 2005

  Desktop Publisher

  Produced, formatted and edited translated documents and PDFs. Produced and edited PDF files in a fast-paced environment, on a project-by-project basis. Collaborated with team that broke previous productivity records. Prepared test plans and data, and user documentation for customer billing system.

• 

  TOOLS4CREATORS

  Jan 2005 - Jun 2005

  Content Writer

  Created short instructional guides for popular software tools including Word, Excel, PowerPoint, and Captivate. Broke down complex tasks into simple steps, using elements of search engine optimization to promote a proprietary content website.

• 

  Volt Workforce Solutions

  May 2005 - Aug 2010

  Technical Writer, Technical Editor, Document Control

  CONTRACTED FOR BIO-RAD, PUGET SOUND ENERGY, EXPEDIA, MICROSOFT, BOEINGWrote, edited, updated, and formatted online help, manuals, screen shots, documents and presentations. Wrote and edited user interface for internal and external-facing web sites. Created travel, lodging, and resort microsites. Provided in-house training and support for Microsoft Word and Adobe FrameMaker.

• 

  LaynaWrites

  Apr 2009 - now

  Writer Editor

  Writing, editing, and co-writing fiction, creative nonfiction, and memoirs for individuals. Organizing, formatting, and co-writing CVs and resumes. Creating bibliographies and indexes for nonfiction materials as needed. Coordinating cover art and illustrations. Preparing documents for desktop publishing.

• 

  Boeing (contract, Moseley Technical Services)

  Jun 2011 - Oct 2016

  Technical Writer & Editor 3

  Wrote and edited user manuals, reports, papers, presentations, and graphics. Created and illustrated step-by-step process guides for internal department use. Edited aircraft maintenance documents. Created and edited cadets' and instructors' manuals for training and simulation programs. Provided in-house support for Microsoft Word.

• 

  Sky Palace Air

  Nov 2019 - Mar 2020

  Technical Writer

  Writing, editing, and formatting documentation for a fast-growing airline. The airline ceased operations due to the pandemic.

• 

  Healthfirst

  Oct 2021 - now

  Technical Writer

  Writing, editing, and formatting Job Aids and Quick Reference Guides for a large, well-established NYC health insurance company. 100% virtual with well-equipped home office.