Markis Allen

Experience

• 

  Apple

  Nov 2011 - now

  Deliver security awareness to customers for using Apple products to secure data and prevent threats.Maintain security documentation and awareness resources to implement preventive measures.Evaluate the use of Point of Sale (POS) systems and manage regular updates to secure from threats.Support the IT team to maintain a secure environment with tools, frameworks, and protections. Conduct data protection audits to ensure the security of data using best practices.Identify & mitigate potential security risks to enhance organizational security posture.Respond promptly to improve the incident response rate to address security breaches and threats.Collaborate with the cybersecurity team to resolve challenges and provide security solutions.Leverage relationships with vendors and ensure compliance with Apple's strict security standards.Ensure store operations comply with data privacy laws & guidelines, including CCPA and GDPR.Maintain network systems security by deploying defending strategies to prevent unauthorized access. Lead staff training on cybersecurity awareness and security best practices as well as execute phishing simulation tests. Show less Managed 60 cross-functional team members and reported progress to management. Enhanced customer experience by improving technical support to maintain brand identity. Led and documented entire executive relation projects in collaboration with the leadership team.Utilized tableau data repair reports to develop plans that increased repair accuracy of a 93 unit repair percentage.Developed campaign projects to increase traffic and airpod net promoter score of 80 for the 3rd & 4th quarters of 2022. Built relationships with other Apple stores to strategically plan and ensure project success. Show less

  • Manager

    May 2023 - now

  • Senior IT Support Specialist

    Jan 2019 - May 2023

  • Lead

    Jan 2017 - Jan 2019

  • Technical Support Lead

    Feb 2017 - Aug 2017

  • Product Trainer

    Dec 2015 - Feb 2017

  • Technical Specialist

    Feb 2015 - Dec 2015

  • Product Specialist

    Aug 2013 - Feb 2015

  • Product Specialist

    Nov 2011 - Aug 2013