Michael Akeh

Experience

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  Jaques Technology

  May 2018 - Oct 2018

  IT Trainee

  Industrial Training ExperienceExposure to Information Technology insights and ServicesSupporting, Installation, configuring, maintaining company's networks and infrastructures.Identify and assess areas of significant business riskKeeping stock and inventory records.

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  Ibadan LCDA

  Aug 2020 - Feb 2021

  Office/Executive Assistant; Finance

  ● Handled basic bookkeeping tasks, organized corporate records and reports, updated payment records ensuring accuracy and validity of information and generated documents for month ending closing processes.● Provide general administrative support like answering phones and routing calls, taking messages, and responding to requests or issues, greeting visitors, and deciding if they should be able to meet with executives, managed calendars and sorted incoming emails.

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  OAK Telecoms and Technology Consulting Ltd (OT&T Consulting)

  Nov 2021 - Nov 2022

  ● Client’s Primary contact for all IT related issues● Troubleshooting hardware/software Issues and keeping proper documentation of all IT peripherals and devices (e.g., switches, routers, scanners, printers, cables etc.), ensuring they are fully configured and are in good working condition.● Responding to open tickets and service requests, determine the root cause of issues, and actively follow up by resolving them timely or escalate critical cases to a higher support level, providing feedback to the team on the status of their individual requests.● Fully supporting all client’s Microsoft Office 365 business tools. Managing user accounts and groups in admin center, ensured communication and collaboration on Outlook, Teams and SharePoint, created task boards on Planner to track team overall performance and supported the use of MS Dynamics CRM software.● Assist clients to solve technical issues via emails, face-to-face, live chat (any desk, Microsoft teams), documented an issue tracker that recorded 25 resolved cases on average, weekly. ● Onboarded new staff, setting up user accounts and group policies on Windows/Azure Active Directory, ensuring seamless adaptability to their workspace.● Fully supporting, Installing, configuring, maintaining, and upgrading corporate client’s networks infrastructure and in-house servers. Handling procurement and replacement of IT hardware/software infrastructure at all client locations. Show less

  • Information Technology Support Administrator

    Aug 2022 - Nov 2022

  • Technical Support Specialist

    Nov 2021 - Nov 2022
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  Tek Experts

  Jul 2022 - Jun 2023

  Technical Support Engineer

  ● Maintain and optimize Microsoft-based on-premises, hybrid, and pure Office 365(Exchange) systems environments for various projects.● Troubleshoot, isolate and resolve Microsoft 365 (including, SharePoint Online, Teams, OneDrive, Microsoft 365 Defender) issues.● Communicate with end users/system administrators/solution integrators via phone, screen share, email, and/or chat to resolve issues relating to Outlook, Teams, OneDrive, Email Security and compliance. ● Tenant identity management using AzureActive Directory.● Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.● Mentor junior support engineers as needed or requested by management. Show less

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  Lendsqr

  Jun 2023 - now

  Product Support