Greg Quirk

Experience

• 

  New Zealand Guardian Trust

  Jun 2000 - Aug 2003

  Responsible for the day to day management of IT projects and change requests for all of NZGT’s Business Systems. The role covered all NZGT’s Business Units and was responsible for user requirements gathering, project management, and change management activities Responsible for the project management and progression of New Zealand Guardian Trust's Retail Investor Administration’s user and system requirements associated with strategic system and software projects Leadership and full operational responsibility for a department of 25 staff delivering Customer services, investment administration services, and custodial services to NZGT's investment customers and financial advisers

  • Business Systems Manager

    Mar 2003 - Aug 2003

  • Project Manager - Retail Investor Services

    Apr 2002 - Mar 2003

  • Manager Retail Investor Services

    Jun 2000 - Apr 2002
• 

  ASB Group Investments

  Aug 2003 - Mar 2005

  Customer Services Manager

  Leading a department comprising of 3 teams delivering customer service, unit registry services, & investment administration functions for both ASB Bank and Sovereign Assurance's unit linked investment and superannuation products. The department provided services to over 50,000 customers and 400 financial advisers

• 

  Ricoh Consulting

  Mar 2005 - Jan 2014

  Lead and support Sales and Technical teams tasked with the growth of software sales and professional services revenue delivered through Ricoh NZ's Direct Sales channel, and Dealer network. Leading Ricoh NZ's nationwide technical and customer services teams, and developing a performance driven culture focused around service excellence, customer acquisition, and business growth.

  • Consulting Services Manager

    Sept 2007 - Jan 2014

  • National Customer Services Manager

    Mar 2005 - Sept 2007
• 

  CSG Limited

  Mar 2014 - Jun 2018

  General Manager - Professional Services

  Lead and mentor a nationwide team focused on growing annual recurring revenue (ARR) and EDITDA through the delivery of SAAS business solutions and professional services across commercial, enterprise, and government sectors.

• 

  Pareto Toolbox

  Jun 2018 - Nov 2018

  ICT Lead Consultant

  Lead consulting assignments focused on organisational change, process transformation, and cost reduction initiatives

• 

  Dimensio

  Dec 2018 - Jun 2019

  Process Intelligence Consultant

  Assisting organisations execute successful process transformation initiatives through the use of rapid process discovery and process intelligence software | Empowering process change teams with actionable data insights and providing a framework within which to plan, execute and deliver outcomes-based results.

• 

  ABBYY

  Jun 2019 - Apr 2024

  Senior Consultant - Process Intelligence

  Process Intelligence evangelist | Assisting and enabling organisations and partners in the use of data driven and rapid process assessment technologies to accelerate the delivery of successful and sustainable process transformation initiatives.

• 

  Self-employed

  Apr 2024 - now

  Process Intelligence Leader | Empowering Organisations in transforming data into value opportunities

  Process Intelligence Leader | Empowering Organisations in transforming data into value opportunities

• 

  Epay New Zealand

  Jul 2024 - now

  Driving the Payment Journey of the Future