Komal Chawla

Experience

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  S.S. Enterprises

  Jun 2008 - Sept 2011

  Front Office Executive

   Maintaining daily money transactions. Preparing pay cheques for other employees at the end of the month. Handling calls related to property, land, etc. General administrative & clerical support. Prepare Letters & documents. Schedule meetings & appointments. Maintaining appointment diary. Organize meetings. To maintain complete professionalism in communication while dealing with clients, customers etc.

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  Tata Consultancy Services

  Oct 2012 - Jan 2015

  Senior Process Associate

  Key role: Responsible for creating & processing sales adjustment requests related to price changes, claims & other miscellaneous reasons. Accurately process all individual activities as per policy & procedures. Adherence to all compliances & controls on work processes (eg: ISO, SOX etc.) Adhere to OLA set for each activity. Identify & share improvement opportunities. Understand & contribute to valuable metrics. Be flexible on time requirements to cover customer, work process & organization demands. Improve resolution cycle time. Achievements: A focal point for Styron & Hydrocarbons business. Assisted a Team Leader in GB project on “Communication.” Auditing sent emails of team members, giving them feedback on verbal & written communication. Show less

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  General Mills

  Feb 2015 - Mar 2017

  Order Management Executive

  Key role: The Order Management receives the Purchase Orders from the Customers in the relative functional mailbox and has to file the PO into the SAP. Evaluate all orders and ensure accuracy of all forms and inform management for all incomplete orders and verify all client information to deliver all products. Every types of error ( Ship to, plant, shipping mode, product code, Delivery date & duplicate PO ) discussed with team & ICS Enhance first pass quality in order processing to continuously improve the effectiveness and efficiency in service delivery. Contract entry of customer specific contracts Run Jobbers reporting & Correcting jobbers with pricing errors Evaluate all complete orders to maintain accurate and prepare documents for all inventory levels and place replenishment requests as required. Prepare monthly team dashboard & review quality tracker Through process improvement initiatives, Superflux contested for “Legatum Pioneers of Prosperity Africa Award” for 2008 and won the Grand Prize of $100,000. Streamlined the production processes and implemented the procedures for cost control such as started measuring the wastage and then reduced the wastage levels from 11% to 3% within first year at Speedyprints Ltd. Current wastage levels maintained under 1%. Increased the productivity and improved the Turn Around Time (TAT) by 20% within 1st year. Management Representative for Quality Management System implementation and secured ISO 9001:2008 accreditation in December 2010.Improved production capacity by 30% to 35% year on year from 2010 to 2013.Training & Development Responsible for training new joiners. Involved in training plan, training documentation and assessments. Daily audit of the work done by the new team members and provide constructive and timely feedback for improvement. Review opportunity log and prepare RACI analysis to the Manager. Identify all supporting documentation and introduce into workflow. Show less

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  Clariant

  Mar 2017 - Jan 2018

  Team Lead - Order Management

  Key role: Receive and process customer orders in a timely and accurate manner Pro-active communication with external customers and work with the business team to resolve customer concerns, pricing discrepancies, credit holds, and related issues to ensure the customer needs are met. Expedite/Trace Shipments Enter customer complaints into the Quality Notification System (QNS) Monitor open orders and work with planning on material availability Consignment Order Processing EDI Order/Credit Card Order Processing Responsible for the Credit/Debit and Return ProcessAdditional Responsibilities – Accounts Payable – Vendor Invoicing Team Receive, investigate & register/post incoming invoices with or without a purchase order. Invoice clarification including interaction with purchasers, requisitions &/or vendors. Recognize & communicate potential issues to the Manager in case of necessity. Contribute ideas & actions towards continuous improvement of process within area of influence. Understand & apply procure to pay process, policies, procedures & internal control standards. Maintain positive work relationship with members of other teams. Interface with other Shared Service Center teams to ensure compliance with cross-team responsibilities. Support operational performance reporting activities. Develop a specific management culture for SSC aimed at efficient delivery of services. Assist in establishing & maintaining strong collaborative relationship with internal & external customers. Show less