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Fatima Figueroa

Fatima Figueroa

Customer Service Representative

Followers of Fatima Figueroa25 followers
location of Fatima FigueroaGreater Madrid Metropolitan Area

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  • Timeline

  • About me

    Virtual Assistant at Cloud assist

  • Education

    • ESI BUSINESS SCHOOL

      2015 - 2018
      Bachelor's degree Business Administration and Management, General

  • Experience

    • Atento

      May 2009 - Oct 2014
      Customer Service Representative

      Customer service and sales agent for Avianca Airlines, I was in charge of making flight reservations, changes on existing reservations, sales and then I was promoted to a different department in charge of making flight reservations for the airlines employees.

    • Teleperformance

      Apr 2015 - Jun 2017
      Customer Service Representative

      Customer service for choice hotels member services, my role was help the customers to find hotels make reservations or make changes for existing reservations, after a year I was promoted to tier II, I was taking supervisor calls.

    • Cloud assist

      Jun 2017 - Apr 2019
      Virtual Assistant

      Virtual assistant for real estate company located in New Jersey, US. After awhile I was changed to work for another client for security cameras company, I was giving support with quickbooks sending quotes and making invoices.

    • ESPALDERAS Y ACCESORIOS GUZMAN SL

      Aug 2019 - Oct 2019
      Administrative Assistant

      Administative assistant during grape picking season in Burgos.I was acknowledged and recognized by the company's CEO for implementing a better organization and implementation of ideas to have better control in their paymet systems, as well as cashflow management.

  • Licenses & Certifications