Itumeleng Peterson

Experience

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  Business Connexion (BCX)

  Nov 2005 - Dec 2008

  Customer Support Engineer

  Configuration Management on Desktops, Servers, Laptops and Network Equipment, Desktop Support and Repairs, Computer Operations, User Support and Training, Hardware and Software Installation, Server Support and Repairs, Network Administration and Troubleshooting, Systems Integration and Testing, Router Configuration, Project and Change Support Management.Clients included: Standard Bank; Telkom; Nampak; Securicor S.A.; S.A.A. SITA; Sasol; Engen; Mc-McCarthy, Budget; Santam, I.E.C.; Natis; VodacomOnsite Support Engineer @ Santam Bloemfontein from 05/05/2008 to 31/12/2008 (Outsourced Position at Business Connexion): Manage a Network 82 End Users, Responsible for Change Implementation (Installations and De-Installations), Provide Support on Genesys VOIP Systems, Installations and Configurations on VOIP Systems, Provide Support on Cisco VPN System, Provide Desktop and Network Support for End Users, Application Support, Installation and Configuration, User Training and Development Show less

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  Armscor

  Jan 2009 - May 2010

  Network Specialist

  LAN/Wan Capacity Management, Configuration, Troubleshooting and Reporting Router and Switch Configuration, Patch Deployment and Updates on Systems, Security Token Management, Reporting and Administration, Interface with Various Vendors to Develop and Cost Technical Solutions, Recommend and Drive Innovation and Service Improvement Initiatives Develop and Maintain Processes and Documentation, Test Network Infrastructure and Recovery Plans (DR), Supervise the TSSA Network Team, Participate in Various Projects across the ICT Department.Projects Managed: Riverbed WAN Optimisation Project; KACE Application Management Solution; GroundWorks Network Management Show less

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  TAD Consultancy and Services

  Nov 2010 - Jun 2011

  Systems Administrator

  Manage The City Wide Surveillance Network, Propose and Implement Preventative Measures for the Wireless Networks, Server Administration, Troubleshooting and Management,• Patch Deployment, Anti-Virus Updates on Systems,• Project Management,• Project Documentation, Close Out and Implementation Management,• Process Management Documentation and Change Control Documentation,• Advise on Purchases Upgrades and Innovative Solutions for the Office Environment,• Network Administration, Management and Installation Projects Managed• Pelonomi Complete CCTV Surveillance Solution, Mangaung Traffic College CCTV Solution, Mangaung Mechanical Stores Security and CCTV Solution Show less

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  Lavender Hill Trading 588

  May 2011 - Dec 2015

  Information Technology Support Specialist

  ICT Security and Support ServicesCCTV Surveillance ImplementationsProject ManagementEvents and PR Specialists

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  Global Lead Consulting

  Jun 2016 - Mar 2018

  Technical Team Lead

  Team Lead IT Field ServicesRemote support for users and stores- Manage a team of 10 engineers- Remote monitoring of client infrastructure- Server administration, troubleshooting and management- Manage rollout projects on an ad Hoc basis- New store setup, end to end, and reload- Office and site based technical repairs

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  Paracon

  Apr 2018 - Feb 2019

  Team Lead: IT Field Services

  Team Lead IT Field ServicesManage a team of 5 engineers- Procurement and stock movements- Remote support of users and stores across the region- Remote monitoring of client infrastructure- Manage rollout projects on an adhoc basis- Advise on purchases, upgrades and innovative solutions for the office environment- New store setup, end to end configuration and installations- Point of contact between the client and IT Team

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  The Shoprite Group of Companies

  Mar 2019 - now

  End to End systems management for 64 Checkers stores across the division. Communicate Group IT Strategy and follow on implementationsProject Lead around implementing new systems and applicationsLead implementations with SAP access approvalsInvestigate Banking and shortage issues around POS and Main ServerProvide Systems training to the Divisional, Regional and Store teamsIdentify training requirements and system deficiencies in DivisionProvide insight to the Systems Developers when new Systems or products are being developed.Assist in solving complex System related problems within the Division in collaboration with HOTest new systems and applications for functionality and adaptabilityBe able to identify Computer/Network components and assist with configuration from remote sources or configure themselves Show less E-procurement and stock movements- Remote support and management of POS infrastructure across FS/ NW / NC and Lesotho- Server administration, troubleshooting and management- Technical support and training for junior personnel- Project Documentation. Close out and Implementation management- Process management documentation and change control documentation- Advise on purchases, upgrades and innovative solutions for the office environment- Network administration, management and installation Show less

  • Divisional Systems Manager

    Jul 2023 - now

  • Field Services Engineer lll

    Mar 2019 - Jun 2023