Krapal Singh

Experience

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  NG Research & Technologies

  Aug 2006 - Apr 2008

  Network Engineer

  Worked as Network Engineer with duties -Manage network of clients.Provide and manage internet to all remote location.Installation , troubleshooting of CISCO routers,LAN and WAN setup.

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  NG Research & Technologies

  Apr 2009 - Apr 2011

  Customer Relationship Management Manager

  Worked as Customer Relationship Manager with duties - Take full responsibility for managing a growing customer portfolio.Act as the liaison between the customer and other departments.Identify and close opportunities for upgrades and growth.Perform above what is expected to provide exceptional support and service to customers.Manage Pre and Post sales.Customer retention.

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  NGRT Systems Pvt. Ltd.

  May 2011 - Jan 2014

  Sales Manager

  Worked as Sales Manager with below duties -Growing and developing relationships with corporate clients. Presenting complex commercial deals and information to strategic clients. Rigorously implementing performance management systems and techniques. Promoting and implementing good working practices at every opportunity. Managing an online community of past and current clients. Delivering a sustainable income stream through meeting core sales target. Creating and developing relationships that end in tangible results. Visiting customers to improve business relationships with them. Setting targets for revenue, profitability, volumes and customer satisfaction. Show less

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  Ngrt Systems Pvt Ltd

  Feb 2014 - Mar 2018

  Retail Store Manager

  Working as Store Manager with below duties - Monitoring the performance of the sales staff & addressing any shortcomings. Coming up with solutions to tackle the activity of competitors. Managing stock levels and making key decisions about stock control. Follow up with operation dept. on a weekly basis to ensure stock is delivered on time and to schedule. Ensuring that all staff treat customers in a friendly and polite manner and do Everything in their power to exceed a customer’s expectations. Happy calling to customers. Show less

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  Toccata Business Solutions Pvt.Ltd.

  Apr 2018 - Aug 2019

  Business Head

  To develop the Firm’s Profile and its reputation in its chosen marketsTo facilitate effective inter-Partner relationshipsTo lead and support the Partner in the management of the FirmTo ensure that the Firm’s Budget and Business Plan are implemented and that progress is monitored regularly throughout the yearTo take such decisions, as may appear from time to time necessary in order to secure the smooth running, management, profitability and leadership of the profit center.To manage and remain in overall control of the management of the Company within it on an operational basisTo ensure that the Partners and Fee Earners are effective in the delivery of the Comapny services to its clients and do so profitably Show less

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  Dainik Bhaskar Group (दैनिक भास्कर) - DB City Mall Pvt. Ltd.

  Sept 2019 - Sept 2021

  Manager Customer Experience and Communication
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  Vishvaraj Group

  Sept 2021 - Nov 2022

  Marketing Manager
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  Aakash Educational Services Limited

  Nov 2022 - Mar 2023

  Branch Head
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  Nexus Malls

  Mar 2023 - now

  Senior Marketing Manager