Rachit Goel

Experience

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  NTTDATA

  Nov 2015 - Dec 2018

  Data Center Ops Analyst

  Successfully managed multiple projects simultaneously, ensuring timely delivery within budget and meeting client expectations.• Facilitated effective communication and collaboration among project team members, stakeholders, and clients.• Oversaw day-to-day business operations, including resource allocation, workflow management, and process improvement initiatives.• Lead and manage team of analysts to ensure timely and accurate delivery of projects and tasks.• Develop and implement training programs to enhance technical skills and knowledge of team members in DCOPS. Show less

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  NTT DATA Services

  Jan 2019 - Aug 2021

  Salesforce Senior Analyst

  • Experience with salesforce.com standard objects like Accounts, Opportunity, Contacts, Leads, Campaigns, Activities, Managed packages.• Salesforce Administration and Configuration like Object Management, Flows, Approval Processes, User Management, Data and Application Security Management• Pick-lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client's requirements and functionality.• Creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions. Assisting user related issues .• Experience working as L1/L2 support professional managing 24/7 Customer facing applications for an enterprise organization.• Experience with IT Service Management and ITIL processes.• Worked on creating sandboxes , staging environments.● Formulated different salesforce releases , impact assessments every quarter . Show less

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  Ensono

  Sept 2021 - now

  Senior Salesforce Administrator

  Supporting Salesforce service cloud , sales cloud and financial service . Responsible for carrying out salesforce production support activities and administration .Carrying out deployments .• Experience operating within both Waterfall and Agile methodologies(SCRUM).Experience with Atlassian tools including Jira and Confluence.• Experience with release management processes and frameworks and Salesforce DevOps tools like Copado.• Supported deployments using various tools like Copado, ANT migration tool , SFDX CLI to production environments.• Worked and supported on salesforce releases every quarter.• Managing team and gave training to the new joiners. Ensuring the allocated user stories get completed within sprint.• Strong knowledge of the Salesforce platform, including administration, configuration, and change management best practices. Demonstrable experience in change and release management within a Salesforce environment.• Maintain user roles and profiles, security settings, access settings. (User Profiles, Role Hierarchy, Sharing Rules, and Security).• Ability to excel in a fast-paced environment requiring attention to detail, excellent organizational skills, a high degree of motivation, and deadline-driven productivity.• Worked with data management using Salesforce data loader , Workbench etc.• Excellent ability to work in cross-functional teams. Show less