Keith Loden

Experience

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  Thrifty Car Rental

  Jun 1999 - Oct 2001

  Field System Engineer

  • Administer multi-domain network including Citrix Server Farm, Windows 2000, Red hat, and Novell 3.11 servers.• Implement windows 2000 servers in the field and connected remote locations through the internet for delivery of reservations to and from client sites and headquarters. • Configure new user accounts and Exchange accounts for headquarter location. • Administrator of backup server using Arcserve to retain backups of all computer data for the company.• Maintain Citrix server farm ensuring delivery of all applications to headquarters and field users. Show less

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  Hillcrest Healthcare System

  Nov 2001 - Jun 2002

  System Administrator

  • Manage a multi-domain network integrating Citrix Metaframe, Windows 2000, Windows Terminal Server, and Novell 5 systems.• Designed and implemented a Citrix Metaframe Server farm utilizing Citrix Metaframe XPE.• Ensure high availability and reliability of the Citrix server farm, supporting critical medical systems and applications.• Maintain seamless communication channels for regional hospitals through the Citrix server farm, enabling access to essential medical applications.• Configure and optimize the Thin Client Network for efficient delivery of Citrix applications to thin client devices. Show less

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  Vanguard Car Rental, Perot Systems

  Jun 2002 - Jan 2009

  Desk Side Support Specialist Lead

  • Deliver end-user support by installing software and hardware, as well as troubleshooting technical issues.• Collaborate with the Project Management Office to coordinate and execute projects at the Tulsa Headquarters.• Provide leadership and direction to the onsite support team, ensuring smooth operations.• Manage the relocation of company desktops and printers from Florida to the Tulsa Headquarters.• Oversee the desktop refresh initiative at the Tulsa Headquarters, including managing the migration of desktops during the transition from Vanguard Car Rental to Enterprise Car Rental. Show less

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  Jackson Technical

  Jan 2009 - Oct 2010

  System Administrator

  • Upgraded Windows Server 2003 to Windows Server 2008 for enhanced functionality and performance.• Improved cost efficiency at client sites by implementing Microsoft Virtual Server technology.• Designed and deployed new server and network configurations using Microsoft Virtual Server technology and Cisco switches with redundant fiber optic paths.• Transitioned clients to centralized file storage and print servers, reducing costs associated with printing, data backups, and critical file security.• Increased application reliability and ensured version control through Microsoft Terminal Services.• Conducted Sarbanes-Oxley audits to ensure regulatory compliance for customers.• Established backup solutions for multiple servers, including offsite storage rotations to support disaster recovery efforts.• Configured Sonic Firewalls to block unauthorized websites and enforce corporate internet usage policies.• Created comprehensive documentation for all critical applications and network configurations. Show less

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  Hewlett Packard

  Oct 2010 - Mar 2014

  System Administrator

  • Approved, submitted, facilitated, and scheduled changes across a multi-platform environment spanning multiple countries.• Managed new customer software suite deployments by ensuring proper documentation submission, task tracking, and collaboration with application and support teams.• Coordinated patching activities across various server platforms, including Citrix server farms, VM servers, Windows, and Linux servers.• Diagnosed and resolved issues on Citrix Server Farms, Windows, and Linux Servers to maintain system reliability.• Maintained accurate and up-to-date monitoring and application documentation for over 40 applications.• Oversaw updates related to monitoring changes and ensured the online repository remained current with documentation. Show less

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  HP Enterprise Services

  Jan 2014 - Oct 2014

  Windows Engineer

  • Installed and configured servers, including Windows, Citrix, and VMware Guests, to support operational requirements.• Monitored server health and promptly addressed issues to ensure optimal performance.• Applied and maintained up-to-date patches on servers, generating monthly patch reports.• Installed and configured new software packages based on organizational needs.• Provided technical support during outages, minimizing downtime and ensuring swift issue resolution.• Researched and implemented new technologies to enhance the environment and improve server uptime.• Performed server upgrades and installed necessary software to maintain functionality and reliability.• Collaborated with teams to recover from major environment disruptions and restore normal operations.• Managed change approvals, submissions, and scheduling within the Windows environment.• Developed and updated server documentation to support operational continuity.• Worked closely with the Problem Resolution team to identify and resolve complex technical issues.• Delivered timely and well-scoped server implementations for critical projects. Show less

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  Ducommun Incorporated

  Oct 2014 - Feb 2025

  • Lead IT Operations across seven Midwest sites, providing clear guidance, setting expectations, and ensuring alignment with requirements, priorities, and performance goals.• Participate in strategic IT planning to design, develop, and implement the IT roadmap. Collaborate with Performance Center Directors (PCD) to understand unique business processes, identify requirements, and explore potential advancements in technology.• Manage all aspects of IT infrastructure at designated sites, including resource allocation for end-user support, data center/server room operations, hardware inventories, software licensing, maintenance agreements, subscriptions, and service contracts, while effectively controlling costs.• Oversee site-level Sarbanes-Oxley (SOX) 404 audits and implement infrastructure in compliance with Cybersecurity Maturity Model Certification (CMMC) standards.• Provide support for companywide projects and initiatives by advising and coordinating with key functional leaders and teams.• Direct IT project management and budget planning for seven sites, focusing on IT expenditures and cost optimization. Show less • Supervised the local site support group across three locations, ensuring effective operations and team coordination. • Monitored server health and resolved issues promptly to ensure optimal performance and reliability.• Maintained up-to-date server patches and compiled detailed monthly patch reports.• Installed and configured new software packages as required to meet operational needs.• Provided technical support during outages, minimizing downtime and ensuring continuity of service.• Researched and implemented new technologies to enhance the server environment and improve uptime.• Conducted server upgrades and installed necessary software to maintain functionality and efficiency.• Collaborated with cross-functional teams to recover from major environment disruptions and restore operations.• Managed change approvals, submissions, and scheduling within the Windows environment to ensure process adherence.• Developed and updated comprehensive server documentation to support ongoing operations.• Partnered with the Problem Resolution team to identify and address technical issues effectively.• Delivered timely and well-scoped server implementations to align with project requirements and timelines. Show less

  • IT Regional Manager Midwest Region

    Jul 2020 - Feb 2025

  • IT Site Supervisor

    Oct 2014 - Jun 2020