Alexander Diesta

Experience

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  I.B. Gimenez Securities, Inc.

  Apr 2000 - Jun 2000

  Financial Consultant/ Stockmarket Broker

  Facilitated and managed portfolio of clients and investors.Conducted the actual trading of stock shares. Recommended sound investment options for new and experienced traders. Trained with fundamental and technical analysis on stock trends.

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  AC Nielsen, Philippines

  Jun 2000 - Jul 2000

  Executive Interviewer

  Interviewed top level executives of Top 7,000 corporations in the Philippines as a respondent to Asian Market Survey study.

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  University of Asia and the Pacific

  Aug 2000 - Dec 2001

  Research and Publication Assistant

  - Involved as assistant coordinator in the "City Development Strategy (CDS) East Asia Dialogue Series", a project funded by the World Bank. Familiarized the analysis of economic indicators in the region, review and summarized the articles from newspaper clippings of the development per region as published in Regional Markets Adviser (A publication of UA&P).

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  Network Bank/ Corporative Systems Foundation,Inc.

  Aug 2002 - May 2004

  Market Development Officer

  Devised marketing plans and implemented marketing strategies for Corpo FoundationDid Field Research on Pricing and Marketing.Developed institutional accounts and proposed recommendations for Board approval.

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  Ateneo de Davao University

  Jun 2003 - Mar 2004

  Instructor (Part-Time)

  Taught Undergraduate Students (1st Year and Fourth Year) on Micro and Macro Economics, Agrarian Reform and Taxation

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  San Miguel Brewery Inc.

  Jun 2004 - Dec 2011

  - Serves as liaison officer between San Miguel as company with its Business Partners (Dealers). Do business dealings (Sales of Beer Products) by establishing rapport and conduct of Sales pitch to cascade Company’s Directions and Dealer’s adherence to operational standards. - Events management (Planning, Budgeting, Execution, Evaluation)- Conceptualization ( Preparation of Funds, Allocation)- Involved In thorough analysis and planning before, during and after the event

  • Territory Sales Supervisor

    Oct 2006 - Dec 2011

  • Trade Promotions and Merchandising Assistant

    Jun 2004 - Sept 2006
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  San Miguel Brewery Inc (Beer Beverage Company)

  Jan 2012 - Jul 2014

  Selling Systems Training and Development Officer

  • Facilitate and arrange training’s logistical requirements such as venues, participants, materials, evaluation sheets, refreshments and other paraphernalia needed before and after the conduct of each training Modules.• Planning and Organizing (establishing a course of action for self and/or others to action for sales and/or others to accomplish specific goals, planning proper assignments of personnel and appropriate allocation of resources).

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  EUpad

  Oct 2014 - Dec 2014

  Business Development Manager

  - Participate proactively and collaboratively in all business development activities.- Identify prospective clients, initiating dialogue and visiting them/ arranging a meeting with senior to generate interest for various service offering- Create and be accountable for all client proposals and any further documentation- Preparation and submission of various business development material like credentials, proposals - Facilitates, arranges training venues, updates to the databases, reports submission, and proactive follow-ups to business development Show less

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  BOCA DIFC

  Apr 2015 - May 2015

  Commis Chef

  ➢ Misen place in Garnish/ Hot Kitchen Station➢ Acted as subsitute/ reliever for Chef de Partie➢ Participated in actual cooking of restaurant’s signature dishes➢ Managed own station and practice food hygiene and safety standards at all times

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  Macquarie University

  Oct 2015 - May 2016

  Chef

  - Assist the Chef Manager to ensure that kitchen function at its optimum level- Working with the Chef Manager to create a customer focused workforce- Complete monthly stock takes as required- Maintain food stock i.e. (FIFO)- Assist the Chef Manager with the consistent high standards of the HACCP systems- Monitoring standard of food presentation and productivity in the kitchen- Drive the presentation of the food- Adhere to annual budgets- Develop a team spirit

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  Pullman Hotels & Resorts

  Nov 2015 - Jun 2016

  Food and Beverage Attendant

  • Perform the tasks of order taking and maximize sales opportunities by up-selling in Fine Dining set-up• Provide efficient, friendly and professional service to all guests• Manage back of house activities and in-room service dining• Perform Mini Bar per room audit and administrative work• Use Micros as point of sales (POS) system

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  AccorHotels

  Jun 2016 - Sept 2017

  - Ensuring the highest level of customer service is offered and maintained at all times to guests.- Providing efficient service for guest registration (check-in) and departure.- Maintaining accurate guest accounts. Cross check and balance work completed during the day for all outlets on a shift.- Prepare reports to reflect trading result of the property on a daily, weekly and monthly basis.- Ensure all relevant reports as required by management are completed accurately.- Updates Daily Reports published by the hotel on a daily basis. Show less • Cross-trained in Reservations and Guest Service Agent role in SOP hotel complex• Maintains communication channels between hotel guests and hotel departments both verbally and in writing as required• Handles all calls promptly and professionally according to Accor policy• Handles accommodation and restaurant reservation enquiries• Provides quality customer experience by responding to guest’s requests promptly and efficiently during check-in, check-out and throughout their stay• Promotes hotel facilities and maximize sales through sound product knowledge and selling skills• Trained and experienced in Opera PMS, ResDiary and Micros operating system Show less

  • Night Auditor

    Dec 2016 - Sept 2017

  • Communications Assistant

    Jun 2016 - Sept 2017
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  Sofitel Sydney Darling Harbour – Luxury Hotel – Official Site

  Sept 2017 - Mar 2018

  Front Office Team Leader (Pre-opening Team)

  •Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.•Effective processing and administration of group and crew arrivals and departures.•Promoting and up-selling hotel facilities through strong product knowledge.•Maintaining procedures in relation to credit and cash transactions and accounting documentation.•Attending to complaints efficiently and effectively, constantly striving to provide total customer satisfaction.•Assist in conducting training for all Front Office team members•Directing team members with daily Front Office operations Show less

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  Ibis Styles Hobart

  Apr 2018 - Jul 2022

  Hotel Duty Manager

  • Provide efficient, friendly and professional service to all guests• Hotel representative in the absence of General Manager• Responsible for the day to day operations of the hotel across all departments• Liaise closely with other department heads in the Hotel• Ensure all hotel policies and guidelines are being followed by team members• Attend guests’ needs and manage issues and complaints• Induct new staff into the team ensuring their duties are up to brand and service standards and procedures manuals Show less

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  Telstra

  Apr 2020 - Dec 2020

  Customer Service Consultant

  . Delivering an exceptional experience and enjoy interacting with customers to identify and provide an appropriate response to their request;. Creating a simple and brilliant customer experience, offering solutions that best meet the customers’ needs; . Did some troubleshooting on basic technical issues;. Building strong relationships and working to understanding the customer’s needs;. Seeking and delivering accurate information on behalf of a customer;. Redirecting customers to other relevant business groups;. Worked in an agile and ever-changing work environment with constant support, leadership and guidance. Show less

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  Mövenpick Hotels & Resorts

  Jan 2022 - Mar 2023

  Multi Hotel Revenue Analyst

  . Provides revenue management support and market/ competitor analysis to multi-hotel revenue manager. Implements and reviews revenue strategies including rate and inventory management across all hotel. Work closely with property General Managers, Sales and Marketing Team and Reservations team on all aspects of revenue maximisation across all distribution channels. Generate daily, weekly and monthly statistics and reports to monitor trends. Trained in EzRMS, OTA Insight, Dataweb, STR, Resaweb and other revenue marketing tools used for data analysis and statistics Show less

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  Accor

  Mar 2023 - now

  Muti Hotel Revenue Manager

  Looking after Movenpick Hotel Hobart, Movenpick Hotel Melbourne on Spencer, Novotel Perth Murray Street, Novotel Devonport, and Ibis Styles Hobart