Lama Chamas

Experience

• 

  Société Générale de Banque au Liban SAL

  Apr 2012 - Aug 2012

  Trainee

  IT and Network Departement

• 

  BNP Paribas

  Jul 2014 - Jan 2015

  Project Management Intern
• 

  Murex

  Oct 2015 - May 2024

  - Support Murex SaaS customers to ensure incident resolution and service restoration - Manage crises, incidents, problems and change requests - Enforce SaaS requirements and best practices while ensuring processes and procedures are appropriately followed and created when needed - Design the architecture on SaaS and lead its implementation - Contribute to the SaaS service and platform’s evolution and enhancement over the Cloud - Manage technical incidents for internal/external clients and solve critical problems- Provide technical analysis on MX platform and Murex production line- Manage Murex environments on different operating systems - Be part of a support team monitoring the platform 24/7- Work on projects for implementation of MX at customer sites- Document different modules on the platform and give technical training across different Murex team

  • Technical Account Manager

    Jan 2023 - May 2024

  • SaaS Technical Consultant

    Jan 2018 - Dec 2022

  • Technical Analyst

    Oct 2015 - Dec 2017
• 

  Splunk

  Jun 2024 - now

  Senior Technical Success Engineer