Harsh Garg

Experience

• 

  JBM Group

  Jun 2016 - Jul 2016

  Finance Intern

  As a Finance Intern, I gained valuable hands-on experience working within a professional accounting department. I assisted with research, account reconciliation, and various other tasks, contributing to the department's daily operations.

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  Axis Bank

  Jun 2017 - Jan 2018

  Assistant Manager

  Successfully handled customer service operations, banking transactions, and sales responsibilities while ensuring high levels of operational efficiency and customer satisfaction.Key Responsibilities and Achievements:• Processed high-volume transactions, including fund transfers, cheque clearances, account openings, and reconciliation of office accounts, ensuring 100% compliance with banking regulations.• Improved customer service levels by resolving queries promptly, achieving a 95% customer satisfaction rate.• Increased branch sales by exceeding monthly targets by 20% for savings accounts, current accounts, fixed deposits, recurring deposits, and third-party products such as life insurance, general insurance, mutual funds, and debit/credit cards. Show less

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  Genpact

  Apr 2018 - Nov 2021

  Contributed to the success of a Fortune 500 client by managing the Accounts Payable function with a focus on vendor account reconciliation, dispute resolution, and process improvement. Played a key role in ensuring operational efficiency and client satisfaction in a vendor specialist capacity.Key Responsibilities and Achievements:Vendor Account Reconciliation and Dispute Resolution• Reconciled over 100 vendor accounts monthly, achieving a 98% dispute resolution rate within SLA.• Reduced unresolved vendor queries by 30% through proactive communication and process standardization.Invoice Processing• Processed 2,000+ invoices monthly, including PO-related, non-PO-related, and manual payment vouchers for urgent vendor payments, ensuring a 98% accuracy rate.• Accelerated manual payment processing by 20%, ensuring critical vendor relationships remained unaffected.• Provided ongoing support to the invoice processing team, approving credit memos and resolving complex queries.Escalation and Quality Management• Led a team to resolve high-priority client escalations, reducing resolution times by 25%.• Conducted quality checks for manual payment vouchers, maintaining an error rate below 2%.• Delivered consolidated team performance reports weekly, enabling management to make data-driven decisions.Process Automation and Lean Initiatives• Acted as the primary resource in automating the 3-Way Match reconciliation process, reducing manual intervention by 70%.• Standardized manual commentary in the aging GRN report, improving report clarity and usability.• Automated Salesforce reporting and dashboards using built-in Salesforce features, reducing report generation time by 90%.• Developed a supplier statement reconciliation tool, enhancing reconciliation efficiency by 30% and reducing time by 80%. Show less

  • Process Developer

    Aug 2021 - Nov 2021

  • Process Associate

    Apr 2018 - Aug 2021
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  G4S

  Dec 2021 - now

  Senior Executive - Finance SSC

  With over 6+ of experience in transitioning processes and optimizing operations, I have a proven track record of delivering measurable results for leading global organizations. Currently leading a team of 14 employees at a top-tier global security company, I excel in driving operational efficiency, resolving high-stakes escalations, and ensuring seamless finance domain operations, consistently contributing to organizational success.Core Expertise and Quantified Achievements:Payroll Management• Verified and reconciled 2,000+ timesheets monthly, ensuring 100% accuracy in payroll processing.• Reduced payroll discrepancies by 15% through process standardization and proactive audits.• Streamlined updates to the Employee Master File, enhancing data accuracy by 20%.Accounts Receivable• Managed billing adjustments for over 500 accounts, resolving disputes with a 99.99% success rate.• Spearheaded manual billing submissions across EDI, Coupa, and Ariba platforms, reducing processing time by 30%.Accounts Payable• Processed 2,500+ PO and non-PO invoices monthly, ensuring 99.99% accuracy.• Reconciled vendor accounts with a 99% accuracy rate, minimizing overdue payments by 20%.• Implemented a query resolution framework that reduced response times by 40%.Travel & Expense (T&E)• Oversaw $2M+ in annual employee credit card reconciliations, achieving compliance rates above 98%.• Streamlined approval workflows, cutting processing time by 25%.• Successfully cleared a three-year backlog within five months after transitioning the process from the US to India, ensuring timely compliance and enhanced operational efficiency.Team Leadership• Managed a team of 14 employees, driving a 15% increase in productivity through mentorship and KPI-focused strategies.• Resolved 98% of escalations within 24 hours, fostering trust and operational stability.• Maintained monthly KPI dashboards, delivering actionable insights that improved departmental performance by 12%. Show less