TSOTLHE DITSILE

Experience

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  InkTEc t/a ITWORX

  Mar 2015 - Jan 2017

  Information Technology Support Technician

  Help Desk Support Diagnosing and troubleshooting technical issues. Configuration & management of backups and firewalls (Altaro VM backup, Acronisbackup, Solar Winds). Configuring different models of printers to network ( Canon, HP, Ricoh, Xerox, Konicaetc Troubleshooting & setting up email accounts for new users (MS Office Outlook)Workshop Repair Diagnose & fixing of any customer’s ICT equipment booked for repairing Installation and upgrading of different software versions, and hardware componentse.g. Microsoft Office, Operating System, QuickBooks, Mac OS, RAM, HDD Stripping of hardware in case where is necessary for parts replacement Perform data recovery, configuration of backupsOn-Site Support Calls Setup and configure LAN & WAN Onsite and resolve technical problems reported by clients. Domain joining of newly supplied computers Exibir menos

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  Ryder Investments (PTY) Ltd

  Jan 2018 - now

  Tender Office Administration; tender documentation preparations & design of high-levelLAN network & DATA Infrastructure proposals according to Government & Private ITTrequirements. Network cabling installation, configuration of Cisco, Ruckus & HP Aruba SecurityAppliances, Switches & Wireless Access Points Technical Support services either on Weekly sites visit or AD HOC services Support and Maintenance of :o Data Centre Infrastructure – Installation, Configuration & Commissioning ofHyper Converged Server & Storage solutions for different manufactures (DELL &HPE) Installation & Advanced administration of Microsoft Windows Server 2012& 2016 Operating systems ( Failover Clustering, SAN , VMware virtualizationo Networko Software Application & Systems - WINPACCS, VEEAM Backup Exec, MicrosoftOffice & Windows, Veritas & Replication ,Network & Printer Management Softwaretoolso Hardware Equipment- (Desktops, Printers, Laptops, Docking Station &Shredders) whether under warranty & Out of Warranty Skills transfer services to interns & Ryder Investments Clients Technical implementation of tender’s scope of work according to projects installation,configuration or commissioning requirements. After sales support and maintenance of Scope of Tender awarded Support and Maintenance of audio and visual systems such as projectors and videoconferencing calls Responsible for liaising with the Internet service providers in resolvinginternet issues Administers Firewall (Fortinet 305) and active directory technology Provide training to clients in the use of system and application Trackingand maintaining information technology assets and licensing . Safe guards the integrity of user data by performing database and storageoperational tasks. Insures security of the data and backs-up data andsystems. Monitor servers and their connectivity using PRTG network monitoring tool. Liaise with suppliers in regard to warranty issues of all IT equipment Exibir menos

  • Information Technology Support Engineer

    Jan 2018 - now

  • Information Technology Senior Network Engineer

    Jan 2018 - now