TSOTLHE DITSILE

TSOTLHE DITSILE

Information Technology Support Technician

Followers of TSOTLHE DITSILE63 followers
location of TSOTLHE DITSILEGaborone, Botsuana

Connect with TSOTLHE DITSILE to Send Message

Connect

Connect with TSOTLHE DITSILE to Send Message

Connect
  • Timeline

  • About me

    BSc in Computing (Network & Infrastructure Management) | CCNP-Enterprise | Cisco Specialist-Enterprise Core & Design| Cisco Meraki-ECMS| CCNA | PRINCE2 Primer| FORTINET NSE 1,2,3 |MCP | Azure, DELL EMC & VMWare

  • Education

    • Botho University

      2011 - 2015
      Bachelor of science in Computing, Specializing in Network & Infrastructure Management Information Technology Upper Second Class

      Atividades e grupos:Systems Engineering Data System Analysis Database design (SQL) Information Integrity & Security Networking Concepts & Security Microsoft Applications Suite ICT Hardware components

  • Experience

    • InkTEc t/a ITWORX

      Mar 2015 - Jan 2017
      Information Technology Support Technician

      Help Desk Support Diagnosing and troubleshooting technical issues. Configuration & management of backups and firewalls (Altaro VM backup, Acronisbackup, Solar Winds). Configuring different models of printers to network ( Canon, HP, Ricoh, Xerox, Konicaetc Troubleshooting & setting up email accounts for new users (MS Office Outlook)Workshop Repair Diagnose & fixing of any customer’s ICT equipment booked for repairing Installation and upgrading of different software versions, and hardware componentse.g. Microsoft Office, Operating System, QuickBooks, Mac OS, RAM, HDD Stripping of hardware in case where is necessary for parts replacement Perform data recovery, configuration of backupsOn-Site Support Calls Setup and configure LAN & WAN Onsite and resolve technical problems reported by clients. Domain joining of newly supplied computers Exibir menos

    • Ryder Investments (PTY) Ltd

      Jan 2018 - now

      Tender Office Administration; tender documentation preparations & design of high-levelLAN network & DATA Infrastructure proposals according to Government & Private ITTrequirements. Network cabling installation, configuration of Cisco, Ruckus & HP Aruba SecurityAppliances, Switches & Wireless Access Points Technical Support services either on Weekly sites visit or AD HOC services Support and Maintenance of :o Data Centre Infrastructure – Installation, Configuration & Commissioning ofHyper Converged Server & Storage solutions for different manufactures (DELL &HPE) Installation & Advanced administration of Microsoft Windows Server 2012& 2016 Operating systems ( Failover Clustering, SAN , VMware virtualizationo Networko Software Application & Systems - WINPACCS, VEEAM Backup Exec, MicrosoftOffice & Windows, Veritas & Replication ,Network & Printer Management Softwaretoolso Hardware Equipment- (Desktops, Printers, Laptops, Docking Station &Shredders) whether under warranty & Out of Warranty Skills transfer services to interns & Ryder Investments Clients Technical implementation of tender’s scope of work according to projects installation,configuration or commissioning requirements. After sales support and maintenance of Scope of Tender awarded Support and Maintenance of audio and visual systems such as projectors and videoconferencing calls Responsible for liaising with the Internet service providers in resolvinginternet issues Administers Firewall (Fortinet 305) and active directory technology Provide training to clients in the use of system and application Trackingand maintaining information technology assets and licensing . Safe guards the integrity of user data by performing database and storageoperational tasks. Insures security of the data and backs-up data andsystems. Monitor servers and their connectivity using PRTG network monitoring tool. Liaise with suppliers in regard to warranty issues of all IT equipment Exibir menos

      • Information Technology Support Engineer

        Jan 2018 - now
      • Information Technology Senior Network Engineer

        Jan 2018 - now
  • Licenses & Certifications