Parag Upmanyu

Experience

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  華碩

  Mar 2015 - Jun 2015

  Technical Support Analyst

  Provided technical help to customers related to operating system in Zen-fones or notebooksAnalysed and resolved serious problems, done troubleshooting for cellphones and motherboards.

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  Printvenue

  Nov 2015 - May 2016

  Senior Associate

  Responsible for answering queries or complains related to support team.Major Responsibilities :-- Handling Queries via email or calls from India, Australia and Singapore.- Providing product and service related information to customers- Handling complaints related to Logistics, Quality and Website.- Interacting internal team related to return/refund issues.- Verifying the cash on delivery order from customer as we deals in customized products.- Maintaining data of complaints, orders and suggestions - A part of support team where i was interacting via Email and Call. Show less

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  LanceSoft, Inc.

  Jun 2016 - May 2020

  Assistant Team Lead - Account management

  LanceSoft is a mid-sized Integration, Enterprise and Workforce Solutions company located in the Washington DC metro area. Our scientific approach to our Clients' needs using our Delivery capabilities, Account Management functions, Workflow Automation and Workforce retention has enabled us to acquire, nurture and be extremely successful in all client partnerships that we are engaged in..In the client relationship, My responsibilities are to interact with clients of different agencies or industries for nurturing client relationships and to provide end on information regarding the CW. Adding to it also interact with internal teams for screens and delivery.Major Responsibilities• Generating Weekly and Daily progress reports consisting interviews, offers, GPM etc.• Worked with clients in covering tough requisitions (based on location, rates).• Prepping Candidates for interviews and being the backup point of contact during the offer process and onboarding process.• Weekly discussion with the recruitment team to discuss challenges.• Prioritize covering the crucial requisition• Managed some specific account thoroughly from the requirement to start & start to the termination. Show less

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  COGENT Infotech

  Apr 2021 - now

  Cogent Infotech, a Pittsburgh-based global IT consulting firm, has beenoffering cutting-edge digital transformation services like App Development,Cloud, Security and Data Services, Workforce Solutions, and L&D since2003. This CMMI level 3, ISO-certified firm has worked with over 120government agencies, 65+ Fortune 500 companies, and several globalsystem integrators. With a culture focused on diversity, inclusion, andsustainability,Cogent earned 13 best workplace awards in 2022, including top honors forWomen, Diversity, and Culture. Show less

  • Manager

    Apr 2022 - now

  • Assistant Manager

    Apr 2021 - Jul 2022