Jayanthi Velusamy

Experience

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  CGI

  Feb 2012 - Jun 2013

  Technical Support Help Desk

  Pilot team member for Shell - Support to UK- User Administration (setup and maintaining account).- Handling technical and Non technical issues.- Monitoring all the network devices via monitoring tool.- Blocking cards.- Implemented security policy and virus protection.- Demonstrated ingenuity in troubleshooting technological issues with the resources at hand in a cost- efficient and timely manner.- Involved in multi task & priorities under ever changing & challenging workloads.- Excellent team building, troubleshooting skills with proven abilities in planning and managing resources.- Experienced in understanding the complex problems and devise effective solutions.- Identifying and escalating immediately any risks to the service.- Incident Manager and Report generation.- Quality Management.- Prepared and maintained documentation of technologies, standards and procedures.- Customer Service Professional.- Understood the business requirements and business operation processes/procedures in order to participate in business requirements gathering (attending meetings, providing input, feedback when required).- Trained the new joiners and lead the team whenever required. Show less

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  BURHANI GLASS FACTORY (L.L.C)

  Oct 2013 - Aug 2020

  Human Resource/Admin & Payroll Administrator

  Human Resource/Admin & Payroll Executive – Dubai- Handle complete recruitment process & prepare contract.- Fully responsible for labour, immigration & PRO activities.- Fully responsible for directors, employees and factory Insurance.- Handle Directors business travel, review emails/calls, meeting minutes.- Handle monthly payroll, final payments and others.- Input, update and maintain all HR/Admin database as per ISO.- Assist in HR budgeting, prepare HR reports & handle HR audit.- Assist in formulating, implementing and reviewing HR policies, procedures, and guidelines.- Maintaining the work structure by updating job requirements and job descriptions for all positions.- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns.- Manage confidential/sensitive information & too strict standards.- Management of labor/staff accommodation and transportation.- Perform all other HR and Admin related works. Show less