Arun Reddy G

Experience

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  Spotless Group

  Feb 2010 - Mar 2012

  IT Application Support

  While working in Support team here in Spotless, I have done CompTIA A+ certification which certainly improved my confidence levels and optimized my expertise levels in troubleshooting the customer problems. Also to educate & enhance myself, I have done Microsoft Certified Desktop Support Technician (MCDST).Following were my regular duties when with Spotless Services Ltd.- Working as a part of Enterprise service desk team assisting employees with all software and hardware related issues.- Expertise in troubleshooting of Microsoft Windows, Outlook and distributed applications.Install the software updates by trouble shooting the client’s computer remotely.- Install, repair and check any issues on the updates pushed on to Client PCs- Extract and report the daily, weekly and monthly SLA and SLO percentages to the Service Manager- Maintained excellent customer experience by setting right expectations with customer and thereby recorded good customer satisfaction scores.- Plan, coordinate, and implement network security measures in order to protect data, software, and hardware. Show less

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  Database Solutions is a division of NTT Ltd.

  Mar 2012 - Dec 2021

  SQL Services is New Zealand’s largest provider of Database Administration and Consulting Services for SQL Server and Oracle.As an Oracle DBA, working for a managed DBA services company, we as a team support, monitor and stand proactive for large number of databases for some leading corporate clients and for government services as well, both in Australia and New Zealand.Some of my sound responsibilities are as below:-- Available for rostered 24*7 call out,- Providing support of 24X7 to maintain all Databases up and running in Production RAC and staging RAC environments, installing Oracle and creating database.- Experience on implementing and monitoring of oracle 10g RAC- Performance Measure, Installation & Support- Implements and enforces security for all of the Oracle Databases. - Provides technical support to application development teams.- Enforces and maintains database constraints to ensure integrity of the database.- Administers all database objects, including tables, clusters, indexes, views, sequences, packages and procedures.- Approve all production schema changes- Install, patch and maintain all Oracle software- Database refresh from production to test, training & development environments.- Implement Oracle Switchover & failover technology according to the client change requests- Design and implement a backup & recovery system- Installing and supporting Oracle on customer sites throughout NZ and internationally.- Oracle monitoring template Installation, to meet customer requirements within agreed time frame and cost.- Performing different types of recoveries using Recovery Manager, manually or using Flashback technology.- Supporting users and troubleshooting based on daily alerts by pre emptive monitoring the service board.- Optimize system performance- Provide proactive DBA support services to corporate customers for Oracle on a 24 hr/day & 7 days/week basis as required.- Perform Database links and Oracle networking. Show less

  • Oracle Database Administrator

    Dec 2020 - Dec 2021

  • Oracle DBA

    Mar 2012 - Dec 2021
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  Ministry of Social Development (MSD)

  Nov 2021 - Dec 2024

  Oracle Database Administrator

  In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future.• Administer Database applications as required to ensure they maintain the agreed level of performance and availability (including Oracle RDBMS, RAC, Dataguard, RMAN).• Develop, administer and monitor the procedures to ensure the secure and optimal performance of database applications in a changing environment.• Administer and maintain the logical and physical security regimes and procedures that have been defined.• Ensure database user adherence to system operating standards and procedures. • Liaise with users to resolve issues and problems within agreed service levels.• Administer the back up and maintenance of the database environment, as per the business requirements. Show less

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  Amazon Web Services (AWS)

  Oct 2024 - now

  Senior Cloud Support Engineer

  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with AWS teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers’ technical support experience.Work on critical, highly complex customer problems that may span multiple AWS services. Show less