Jabulile Gloria

Experience

• 

  Sheet Street

  Jan 2008 - Dec 2008

  Cashier

  Cashier, Opening Accounts, Resolving Accounts Queries, Merchandising

• 

  Pikitup SOC

  Feb 2009 - Jun 2010

  General Worker at PIKITUP SOC

  Cleaning City of Johannesburg Streets

• 

  Pikitup Johannesburg (Pty) Ltd

  Aug 2011 - Dec 2011

  Receptionist

  Answering phones, Scanning and Transferring calls to the relevant officials, assisting with general information

• 

  PIKITUP SOC

  Jul 2012 - now

   Manage the team of customer support officers. Ensure that all bin requests are attended to and delivered to the customers timeously. Ensure that all inspections are done timeously. Ensure that all supporting documents are kept to support inspection and delivery of bins to customers. Review supporting completed documents by the customer support officers. Submit all bin delivery documents to Manager: Billing and Reporting for capturing. Submit all inspection documents to Manager: Billing and Reporting for capturing. Manage Back Office Team Improve levels of customer service with regards to customer queries Monitor query resolution levels and assist where required Track customer queries and follow up with the responsible official Give feedback to customers after the query is resolved Accomplishes customer service and organization mission by completing related results as needed Liaise with Regional Managers and Cluster Heads on all operational queries Be available to act as General Manager when needed Show less

  • ACTING CUSTOMER SUPPORT MANAGER

    Jan 2015 - now

  • Customer Support Officer

    Jul 2012 - Dec 2014