Caitie Philbrick

Experience

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  Marcoe's Chocolate Factory

  Jul 2007 - Oct 2007

  Cashier

  Kept the work area clean, tidy and display well stocked. Sold caramel apples and other assorted sweets. Communicated professionally with all customers including difficult/unruly ones. Expected to make correct change and keep a balanced cash drawer.

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  Washington State University

  May 2010 - Jan 2011

  Childcare Worker

  Worked with children of varying age groups, from infants to primary school. Met deadlines and maintained a set schedule while preparing lunch and/or snacks for the whole center (over one hundred children). Resolved conflicts and used problem solving skills to maintain a productive and nurturing environment.

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  Grant Integrated Services

  Mar 2013 - May 2015

  Crisis Intervention Specialist

  • Provide prompt responses to calls and requests and make appropriate, consistent, discretionary judgments in the provision of crisis response and emergency services.• Provide telephone screening, face-to-face crisis intervention, and follow-up services to enrolled and non-enrolled individuals in various service locations including jails, nursing homes, and residential facilities, etc.• Screen crisis calls, crisis walk-ins and to provide crisis stabilization services as appropriate.• Process ProtoCall crisis call reports for follow-up and referral as indicated.• Review RCW10.77 evaluations and determine if follow-up services are indicated.• Develop and maintain strong working relationships with the community, medical, law enforcement, DCFS, schools, Juvenile, DSHS, and other county agencies, as appropriate, to ensure continuity of care for individuals served in Grant County.• Maintain a working understanding of Least Restrictive Alternatives (LRA) and have the ability to address the needs and rights of those individuals released in Grant County on LRA’s.• Assures services are provided which support the individual’s rights and are compatible with the particular culture and primary language of the individual.- Meets competency level for service coding, billing requirements, and other direct service standards as established by the Agency.• Complete and maintain appropriate records which meet Washington Administrative Code (WAC), Revised Codes of Washington (RCW), Spokane County Regional Support Network (SCRSN) contract, and all other applicable Agency requirements.• Documents accurately in client records within established Agency timelines.• Actively participates in training and other meetings, whether in or out of office, as requested. Show less

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  Planet Fitness

  Jul 2014 - Dec 2016

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.• Assist with staff management and provide backup support to Club Manager as needed. Assist in scheduling and supervising staff. Member service oversight – Ensure staff is providing a superior customer experience at all times. Assist in resolving or escalating employee issues or concerns.• Involved in all front desk related activities.• Assist in overseeing cleanliness and maintenance of facility.• Assist in ordering of supplies using specific budget based on club requirements.• Assist in tracking statistics and reports (weekly, monthly, and annually).• Backup support for any employee who is absent. Show less • Greet members, prospective members, and guests, providing exceptional customer service.• Handle all front desk related activities including; Answer phones in a friendly manner and assist callers with a variety of questions, check members into the system, new member sign-up, and taking prospective members on tours.• Facilitate needed updates to member’s accounts.• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.• Assist in maintaining the neatness and cleanliness of the club. Show less

  • Assistant Manager/Quality Control

    Apr 2016 - Dec 2016

  • Member Service Representative

    Jul 2014 - Apr 2016
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  Bank of America

  Dec 2016 - Aug 2017

  CSR

  • Create a connection and develop rapport with customers to provide outstanding, personalized service• Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them,• Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs.• Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them.• Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers,• Accurately and efficiently process transactions such as customer deposits and cashing checks,• Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to the manager as appropriate.• Inform and educate customers on how to conduct simple transactions through self-service technologies,• Follow established policies, procedures and guidelines to protect both our customers and Bank of America. Show less

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  911 Driving School

  Aug 2017 - Oct 2017

  Front Desk

  • Enthusiastically greet and communicate effectively with customers coming from all parts of the world. • Responsible for managing the daily schedules of 3 to 6 staff members at a time. • Respond to customer questions via phone and email efficiently in a fast-paced environment.• Sign customers up for driving classes or individual lessons.

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  Basic Beginnings

  Oct 2017 - Sept 2018

  Behavioral Educator

  • Manage challenging behaviors of children with special needs in a 1:1 school setting• Implement IEP and BIP goals• Collect and record data• Facilitate social interactions

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  Zulily

  Sept 2018 - Jun 2022

  • Responsible for managing the Contingent Labor (temp hiring) program. o Approximately 35 hires per quartero Manage and execute hiring of contractors for various departments across the org including but not limited to: Creative, Marketing, Studio, Merch, Finance, etc.o Build and maintain close relationships with agency partners while ensuring they followo Manage the resume pipeline and provide hiring manager feedback to agency partnerso Maintain data and tracking of all contractor hires including agency, start/end date, title, manager, and bill rateso Facilitate onboarding and offboarding process by partnering with my agency contacto Utilize contractor hiring data to gain insight into trends across agencies, departments and peak periods• Responsible for full lifecycle recruiting on multiple roles while also managing our Contingent Labor program in a competitive and fast paced environment using ATS software Workday.• Source, perform phone screens, candidate assessments, candidate tracking and status updates, interview feedback sessions, compensation analysis, offer extension, negotiations and candidate relationship.• Help with developing and maintaining key relationships with internal and external candidates, professional organizations and other sources of applicant referrals.• Communicate effectively with others in order to create a productive environment.• Demonstrates experience prioritizing multiple tasks based on client needs and adapting to frequently changing, fast-paced environments.• Ensure candidates receive a complete and quality experience.• Assist in providing analytical and well documented recruiting reports.• Building rapport with hiring managers.• Point person for Zulily’s Coupa program: Handle purchase order creation and manage invoices for relocation services, background checks, placement fees and other expenses within Talent Acquisition. Show less • Responsible for managing the Contingent Labor (temp hiring) program.• Work directly with recruiters and candidates to schedule phone, HireVue, and in-person interviews.• Help with developing and maintaining key relationships with internal and external candidates, professional organizations and other sources of applicant referrals.• Ensure candidates receive a complete and quality experience.• Coordinate with hiring managers and recruiters to schedule post-interview meetings.• Arranging travel for potential candidates.• Building rapport with hiring managers and interviewers.• Assist in other HR/Recruiting duties as needed.• Point person for Zulily’s Coupa program.• Support high volume recruiting for QVC and Cornerstone Brands. Show less

  • Talent Acquisition Specialist

    May 2021 - Jun 2022

  • Talent Acquisition Coordinator

    Sept 2018 - May 2021
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  Microsoft

  Jun 2022 - Oct 2022

  Recruiter - Corporate Finance

  Position was eliminated after four months of employment. • Support the Finance organization hiring, working on diverse job profiles including but not limited to: Finance Manager, Senior Finance Manager, Global Accounts Payable Manager, Group Program Manager, Accounting Manager, etc.• Responsible for full lifecycle recruiting in a competitive and fast paced environment using iCIMS and LinkedIn Recruiter• Develop and cultivate strong relationships with business leaders at all levels of the organization, hiring managers and HR colleagues to fully understand business needs and objectives in order to develop candidate profiles that match overall requirements and success factors for short and long-term talent needs of the business.• Collaborate with hiring managers and HR colleagues to develop job posting content that is thorough, compelling and alluring to candidates and aligns with business strategy• Building complex offers based on market research and internal equity, leveraging multiple offer components to negotiate and close candidates.• Coaching candidates through interview process and ensuring a positive and memorable candidate experience Show less

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  City of Bellevue, Washington

  Nov 2022 - now

  Recruiter

  • Provide expert recruitment consulting and support to a diverse range of hiring managers, across a City of over 1600 employees, to ensure a positive and effective recruiting experience for all hiring managers and candidates alike.• Utilize Neogov to conduct regular, part-time and temporary recruitment processes for the following departments: Community Development, Development Services, Utilities, Transportation and Fire.• Guide and coach hiring teams through the city’s recruitment steps that include: the development of a hiring timeline, screening/ interviewing criteria, outreach efforts and advertising, interview questions and panel composition.• Monitor and evaluate recruitment marketing strategies and outreach effectiveness by assessing statistics on the representation of the candidate pool and identifying ways to improve recruitment and sourcing efforts.• Leverage online recruiting resources (LinkedIn, Indeed, Job Boards, Trade Schools, etc.) and other emerging trends and technologies to identify potential leads and sources for exceptional talent.• Hosted and attended college & career fairs to promote recruitment for the city. Show less