Alejandra Ospina

Experience

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  Marriott International

  Nov 2011 - Jun 2012

  Bilingual Customer Service Rep

  MARRIOTT INTERNATIONAL – Marriott Global Reservation Sales and Customer CareSOLON OHIO Nov 2011 - June 2012• Processing all incoming phone calls from customers and managing all requests, changes and cancellations.• Interacting with a diverse customer base• Answering questions about property facilities/services and room accommodations• Utilizing sales techniques to maximize revenue.

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  EY

  Jun 2012 - May 2013

  Bilingual Customer Service Representative

  ERNST & YOUNG – Interviewer for the Work Opportunity Tax Credit ProgramCLEVELAND, OHIO June 2012 - May 2013• New Applicants Interviewer• Contact businesses or private individuals by phone, email, or fax.• Delivers proper information in regards to follow up• Describes WOTC and the purpose of the required forms• Responds to questions Follows up on initial contacts• Maintains records of interactions, orders (supplies) and any concerns that come about at the point of follow up• Make between 80-100 phone calls a day• Assist with sorting incoming mail other duties as assigned Show less

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  The MetroHealth System

  Jan 2014 - Mar 2014

  Medical Assistant

  Thomas F MCcafferty Health Center - Externship: 200 hours - Cleveland, Ohio 2014Family Practice – Pediatric-OB and LGBT clinics Responsibilities included assisting with:performing EKG’s, administering PPD’s, CPR certificated, performing physical therapy, obtaining vital signs, charting, scheduling patients, urinalysis, ordering patient medications, serve as an interpreter for cardiologist, Pregnancy test, Blood work, Phlebotomy Tray Setup, assisting pap smear, ear irrigation and follow up physician orders. Show less

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  NCH Healthcare System

  Mar 2014 - Dec 2014

  Medical Assistant

  • Family medicine office providing complete care to infants, children, adolescents, adults and the elderly. Assisting acute and follow up visits. Performing Preventative Screenings as Urine dipstick, Strep Throat, Influenza test, pregnancy test. Care of Minor Injuries and assisting yearly Well Woman Exams, School and Sports Physicals, vision screens, vaccinations, injections and EKG’s.• Management of more than 200 inbound and outbound calls a day, tasking messages to providers and responsible for carrying out and completing the requirements of the patients, pharmacies and different doctor’s offices. Show less

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  Allergy, asthma, sinus & immunology Center. Dr. Shawky A Hassan MD - Dr. Fikria E Hassan MD

  Jan 2015 - now

  Front Office and Clinical Coordinator/CMA

  Medical Office Receptionist / Medical AssistantServes patients by greeting and helping them: Scheduling appointments Maintaining records Data Entry on Medical Software – Billing AccountsMedical Office Receptionist Job Duties Welcomes & greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizes patient’s satisfaction, providing time, and treatment. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. and collecting patient charges. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Helps patients in distress by responding to emergencies. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed. Show less

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  The Woodruff Institute

  May 2018 - now

  Medical Assistant