Fiza Shaik

Experience

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  Axodus private Limited

  May 2020 - Sept 2021

  Graphic Designer

  During my freelancing experience as a graphic designer, I had the privilege of collaborating with diverse clients to bring their visions to life. I provided a range of services including logo design, branding, digital illustration, and print collateral. By leveraging my expertise in Adobe Creative Suite, I crafted visually captivating designs that effectively communicated each client's unique identity and message. I maintained clear communication throughout the project lifecycle, ensuring client satisfaction and timely delivery of high-quality work. My freelance projects allowed me to hone my skills, expand my portfolio, and cultivate lasting relationships with satisfied clients. Show less

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  Amazon

  May 2021 - Jan 2022

  Customer Service Specialist

  As a Customer Service Associate at Amazon, I delivered exceptional service by managing both incoming and outgoing calls, and handling customer requests through email, postal mail, and online applications. I demonstrated extensive knowledge of Amazon's products and services, ensuring that customer requests were addressed promptly and followed up as needed. My role involved escalating unresolved issues to relevant departments, contributing to team goals, and communicating effectively with both colleagues and management. I maintained compliance with company standards, completed necessary training, and assisted in coaching and training new and existing employees. I also performed additional duties as assigned by supervisors, ensuring efficient and professional responses to all inquiries. Show less

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  OSBIndia Private Limited

  Oct 2022 - Aug 2024

  Mortgage Retention Officer

  As a Mortgage Customer Retention Officer at OSB India Pvt. Ltd., I was responsible for managing both inbound and outbound telephone calls from existing and prospective customers, addressing queries with professionalism. I handled customer requests through various channels including email, post, and online applications, and demonstrated in-depth knowledge of company products. My role involved following up to ensure proper action on customer requests, escalating unresolved issues to designated departments, and contributing to team goals. I ensured timely communication with colleagues and management, adhered to compliance standards, and completed necessary training. Additionally, I coached and trained new and existing employees and addressed any problems, including complaints and policy breaches, to ensure smooth operations. Show less