Dominika Murlak

Experience

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  Giant's Causeway

  Sept 2016 - Nov 2016

  Sales Assistant

  • Actively promoted National Trust memberships including validation via phone. • Welcomed centre visitors including 20+ regional and international coaches each day, sold tickets, answered queries and provided information in Polish and English.

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  Red Carnation Hotels - part of the TTC family of brands

  Jun 2017 - Aug 2018

  Front Office Intern

  Rotational training plan providing an opportunity to experience 6 departments in order to support in running operations. Departments covered: Reception, Meeting & Events, Seasonal Christmas Bar- Hostess, Reservations, Guest Services and Night Audit. Furthermore, shadowed and assisted the Front of House Manager with management duties and duty manager shifts including rota creation, reviewing staff progress and creation of induction procedures. • Established open and professional relationships within a team of 4 to run a 63 room, 5* luxury hotel reception, delivering excellent customer service and a unique, memorable experience.• Compiled detailed daily shift and financial reports for senior management, including reporting of any issues along with resolutions. • Maintained guest account records whilst performing bookkeeping activities by updating and reviewing computerised accounting systems and charges with guests during check out.• Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction, acquiring the Conde Nast Traveller Awards, No 3 Best Hotels in the UK 2017. • Collaborated with 4 reception colleagues to increase hotel monthly revenue targets through room upsells.• Supported the events manager during promotional activities and trade shows across Guernsey generating the sale of 2,500 tickets for the seasonal bar in its first year of opening.• Completed administrative duties including records management and scheduling staff meetings; undertook procurement, storage and distribution of supplies to support office. Show less

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  Tesco

  Oct 2018 - May 2019

  Customer Assistant

  Trained in all aspects of general retail assistant duties including till operation and customer serviceHandling complaints in a tactful and professional mannerUp-selling and cross-selling to maximise revenue and meet store targetsMeeting and exceeding key performance indicators regularly

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  Amaris Hospitality

  Sept 2019 - Nov 2020

  Graduate Manager
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  MEGA- Manufacturing & Engineering Growth & Advancement

  Nov 2020 - Jan 2021

  Digital Marketing Executive Assistant (Fixed 3 month contract)
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  Micro Focus

  Jan 2021 - Mar 2022

  Business development representative for the IT Operations Management (ITOM) portfolio covering the UK & Irish market.

  • Sales Account Manager

    Nov 2021 - Mar 2022

  • INTL Business Development Team Lead

    Sept 2021 - Nov 2021

  • Business Development Representative for ITOM UK & Ireland

    Mar 2021 - Nov 2021

  • International Sales Graduate

    Jan 2021 - Mar 2021
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  Phorest Salon Software

  Feb 2022 - now

  Customer Success Manager UKI & UAE