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Jia Ling Ni

Jia Ling Ni

Management Trainee

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location of Jia Ling NiSingapore

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  • Timeline

  • About me

    Banking and Finance

  • Education

    • RMIT University

      2012 - 2014
      Bachelor of Business Business, Management, Marketing, and Related Support Services

    • Ngee Ann Polytechnic

      2006 - 2009
      Diploma in Business Sudies

      Activities and Societies: Archery Club School of Business and Accountancy • Diploma in Business Studies• Service Management• Japanese Basic 101 Co-Curricular ActivitiesArchery ClubCompetitor• Active participation in trainings and competitions• Pesta Sukan Competition 2006• Inter-school Archery Competition 2007 and 2008• Helper in Open House 2007 and Co-Curricular Activities Fiesta 2007

  • Experience

    • Hotel Crowne Plaza

      Aug 2008 - Feb 2009
      Management Trainee

      Overseas Internship Program (6 months)• Guest Service Call CentreEffectively managed a high-volume of internal and external callsAnswered, addressed, resolved and documented guest requests and queries professionally, promptly and accuratelyContacted and collaborated with relevant department to deliver service to guestProvided follow-up to ensure all services are deliveredExecuted wake-up calls for guest accuratelyMastery of customer service management systems and databases of the Opera software• Loyalty ManagerGreeted and welcomed all hotel guests with smile and served welcome drink for check-in guestEnsure all members privilege are delivered Processed members’ reservations and accommodated requestsCollaborated with Maintenance and Housekeeping team to ensure guest room were met with the members’ requestsCommunicated with customers to identify rooms for improvements for the hotel and recommend improvements to managementEscorted VIP guest to the assigned rooms and collaborated with the Concierge team to transport their luggage• Meetings Conventions and EventsBanquets and events operationsSet dining tables according to type of event and service standardsRoutinely cleared, cleaned and set tables in a quiet and efficient mannerDeveloped and maintained positive working relationships with colleaguesProvide friendly and attentive service Show less

    • OCBC Bank

      Jun 2014 - Mar 2015
      Personal Financial Consultant

      • Provide financial advisory services and promote bank’s wealth management products; such as, Bancassurance products, Unit Trusts, Structured Deposits and Loans.• Onboard new customers to OCBC Bank.• Proactive and attentive to customer needs and queries.• Introduce and recommend products that best suits customers profile.• Managed customer’s investment portfolio.

    • JPMorgan Chase & Co.

      Jun 2015 - Jun 2017
      Analyst

      KYC

    • Citi

      Jul 2017 - now
      Manager

      KYC PPR

  • Licenses & Certifications

    • CMFAS