Andre Johnson

Experience

• 

  UW-Green Bay

  May 2016 - May 2017

  • Facilitate the arrival and orientation process of 30+ incoming international students over the course of 2 semesters• Lead international students on tours around the greater Green Bay area• Advise an average of 10 prospective study abroad students per day on available programs, financial aid opportunities, required materials (visa types, passports, applications, background checks, etc.)• Managed and balanced 6 professional Outlook calendars• Develop engaging PowerPoints for specific study abroad programs• Informative and persuasive program flyers created with Microsoft Publisher • Sort, combine, and organize complex Excel spreadsheets in collaboration with the Office of the Provost to validate graduation requirements of 46 students.• Promoted Study Abroad programs with large-scale presentations in university classrooms- a total of 750+ students Show less

  • Office of International Education Assistant

    Aug 2016 - May 2017

  • Peer Advisor

    May 2016 - May 2017
• 

  Literacy Green Bay, Inc.

  Sept 2016 - May 2017

  Tutor

  • ProLiteracy certified tutor• Tutor one-on-one with beginning-intermediate, adult, English language learners

• 

  CONNECT, powered by American Family Insurance

  May 2017 - Aug 2021

  • Manage team of 15 sales agents to drive sales and profitable growth exceeding production goals •Driving successful initiative to increase quote rate•Working in a cross-department leadership group to align sales training and development strategies across the company •Implemented retention program • Analyzed reports daily to review metrics and conducted call observations with coaching a team of up to 14 sales agents • Provided the highest volume of real-time assistance to agents with policies and guidelines (~2,900)• Planned and executed new initiatives to increase Agency awareness at the company and meet department goals • Organized Agency’s book of business and synced 3rd party reporting and monoline reports• Achieved 2020 survey rating of 6.45/7 • Handled complex situations with a 96.85% average QA and 2019 rating 4/5 in both goals and leadership • Aided the leadership team with resolving escalated situations and helpline questions • Received 2018 review of 4/5 in goals and leadership by assisting in training new agents and mentoring colleagues• Tested and provided feedback during the implementation of new BOLT software• Developed 4 new procedures as part of the continuous improvement team and produced reference and training guides

  • Sales Team Lead

    Jan 2021 - Aug 2021

  • Customer Coach

    Sept 2019 - Jan 2021

  • Account Specialist

    Aug 2019 - Sept 2019

  • Senior Agency Sales Representative

    May 2017 - Aug 2019
• 

  American Family Insurance

  Jul 2021 - now

  Branch Sales Manager

  •Manage 2 corporate locations for American Family Insurance: Falcon Heights, MN & Elm Grove WI•Recruit, train, and oversee a team of Insurance Advisors to boost sales and increase branch revenue profitability.•Heavily partnered with community business and non-profit organizations• Conducted research and development projects to implement and enhance new processes.•2023 All American qualified•2021 & 2023 AFLIC qualified